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EA advice on Battlefield 3 360 code issue: get a new one

Friday, 28th October 2011 13:24 GMT By Patrick Garratt

EA has made a statement regarding the ongoing issue of Xbox 360 Battlefield codes not working, saying it’s “aware” of the problem.

“We are aware of the invalid code issue and we apologize for the inconvenience,” said the publisher.

“Since certain retailers are affected by this issue, please check with the retailer where you purchased Battlefield 3 in order to receive a replacement code.”

Battlefield 3 released in the UK and Europe last night, following a US ship earlier in the week.

The launch has been plagued with technical difficulties, ranging from overwhelmed servers to PC gamers simply not being able to play.

The Battlefield Twitter is a good place to monitor the state of EA’s work on the game’s servers.

EA said last night that 10 million Battlefield 3 units gave now shipped.

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17 Comments

  1. BraveLilCrumpet

    Saying the launch of BF3 could have gone better would be an understatement

    #1 3 years ago
  2. G1GAHURTZ

    The launch has been plagued with technical difficulties, ranging from overwhelmed servers to PC gamers simply not being able to play.

    They should give away some free DLC to apologise for this mess.

    #2 3 years ago
  3. DaveDogg

    I have to ask and where are the retailers going to get new codes from apart from other copies of BF3 which in then makes that copy of the game almost unsaleable

    #3 3 years ago
  4. deathgaze

    @3: The kind of codes they’re talking about are the special promotional ones that are found on the receipt. Gamestop does this.

    #4 3 years ago
  5. DarkElfa

    @3, why, they’ve got your money and they know you’ll still be here when it all gets fixed.

    Gamers have shown that they’ll take a shit ton of abuse from game companies unless they’re playing EVE. Hell, it still amazes me how much crap Gamers were willing to settle with concerning Galaxies.

    #5 3 years ago
  6. DaveDogg

    @5 thats something i’ve been saying for years but with most games in most genres.

    @4 are you 100% certain about that? We have now had 3 major releases this year that have had foul ups with codes involved. How many many more times is this going to happen i ask

    #6 3 years ago
  7. HeavyD-Love

    If they had good customer service skills, the solution would be simple.

    Announce a universal code that anyone can use for the next 48 hours (or whatever time frame they deem appropriate). That way, anyone who bought official copy and code doesn’t work, they’re covered. Close the code after 48 hours, go back to normal with future copies. Done.

    #7 3 years ago
  8. Charlie Sheen

    why doesnt my mass effect dog tag not work? :(

    #8 3 years ago
  9. OrbitMonkey

    Charlie, did you log onto the Mass Effect site using the account associated with your gamertag/psn id?

    #9 3 years ago
  10. Charlie Sheen

    @9 no…should i go on there site and sign up, to link my gamertag?

    #10 3 years ago
  11. DSB

    Get a new one?

    If you bought it on Origin, it might go something like this: http://i.imgur.com/cGbBE.png

    #11 3 years ago
  12. OrbitMonkey

    @Charlie. Well i had to log into EA, make sure that account was linked to my PSN ID, then go to the Mass Effect page, log-in using the EA account and then select yes i want notifications.

    THEY LOOK SOOOO KEWL!!!

    #12 3 years ago
  13. Jackie

    @11
    LOL pretty good customer service there, EA
    i just hope this origin bullshit fails really fast and we are free of that plague and i can purchase bf3

    #13 3 years ago
  14. NightCrawler1970

    @ G1GAHURTZ, in ya dreams, EA change slowly into activision, GREEDY company

    #14 3 years ago
  15. DSB

    @13 Judging by that supporters english, it’s probably some indian sweatshop. Never a great idea if you want happy customers.

    And I couldn’t agree more. The sooner they put it on Steam, the better for all of us. I’m pretty sure they could handle a missing code a hell of a lot better than that.

    #15 3 years ago
  16. OrbitMonkey

    I seriously think we should start running a book on when BF3 goes onto STEAM… I’d bet on or around Nov 8th ;)

    #16 3 years ago
  17. DSB

    Im not so sure about that. MW3 carries Steamworks and EA have been acting like big babies for a while now.

    #17 3 years ago

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