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GameStop offers olive branch to customers affected by Deus Ex coupon bungle

Friday, 26th August 2011 20:48 GMT By Stephany Nunneley

GameStop has offered folks affected by it pulling OnLive codes out of the PC version of Deus Ex: Human Revolution a $50 store card and a coupon for a free used game with the purchase of two others.

According to a mailer sent out to customers and posted over on Joystiq:

“We regret the events surrounding this title release and that our customers were put in the middle of this issue between GameStop and Square Enix, the publisher of this game. And for this, we are truly sorry. For your inconvenience, we would like to offer you a free $50 GameStop gift card and a Buy 2 Get 1 Free pre-owned purchase. We want to earn back your trust and confidence in the GameStop experience. Please bring in this email and your store receipt or order confirmation from GameStop.com and present it to a Game Advisor.”

Earlier this week, GameStop removed a coupon from the PC versions of Deus Ex: Human Revolution, which allowed purchasers a free download code for the game via OnLive.

Square Enix said in a statement regarding the matter that GameStop was not made aware of the coupon offer, and it respected “the right of GameStop to have final say over the contents of products it sells and to adjust them where they see fit in accordance with their policies.”

GameStop has now pulled retail copies of the PC version of the game off store shelves and has shipped them back to Square.

Deus Ex launched in the US on Tuesday, and is out in the UK today.

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4 Comments

  1. JimFear-666

    Why they dont give the cupon back? Oh i see they want to make more money on your back with the game they steal from the dev. by giving you a buy 2 get 1 free on used game…. what a bunch of mutherfucker.

    #1 3 years ago
  2. Panou

    “GameStop offers olive branch to customers affected by Deus Ex coupon bungle”

    An olive branch?

    http://www.claudefilippi.fr/photo/gal/pic/gal-260863.jpg

    #2 3 years ago
  3. Phoenixblight

    @1

    Ignoring the Buy two get 1 free crap they do give you a free game practically with 50$. Can’t complain about that especially since you can get a completely different game and not two of the same game just through different services.

    @2

    http://idioms.thefreedictionary.com/hold+offer+an+olive+branch

    #3 3 years ago
  4. HeavyD-Love

    suck a dick gamestop

    #4 3 years ago

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