Tue, May 03, 2011 | 10:30 BST
J-Day: Sony confirms partial PSN return for this week
Sony has announced it’ll partially restore most PlayStation Network services at some point this week, but confirmed at a Tokyo press conference that PlayStation Store will not return until “this month.”

PSN bulletpoints

Two weeks after it went down, PSN will partially return this week with most services
PlayStation Store, however, will not. Sony says it will return only “this month.”
10 million PSN users out of 78 million had credit card information.
Compensation includes free content and 30 day subs of PlayStation Plus to all PSN accounts.
An exact day wasn’t confirmed other than just this week in a press release published on the EU PS Blog, but services to return include:
- This includes titles requiring online verification and downloaded games
- Restoration of Online game-play across the PlayStation®3 (PS3) and PSP® (PlayStation®Portable) systems
- Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers
- Access to account management and password reset
- Access to download un-expired Movie Rentals on PS3, PSP and MediaGo
- PlayStation®Home
- Friends List
- Chat Functionality
It’s also confirmed that access to PlayStation Store will return at some point this month.
In terms of securing PSN further, actions taken by Sony to protect the network include:
- Added automated software monitoring and configuration management to help defend against new attacks
- Enhanced levels of data protection and encryption
- Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns
- Implementation of additional firewalls
And to compensate users over the downtime, Sony will give all PSN users a Welcome Back pack, which will include 30 day subs to PlayStation Plus for all users with current subs to get an additional 30 days, region-specific selected content for free and Qriocity subs will receive additional 30 day subs. Additional content offerings will be rolling out as PSN and Qriocity comes back to a “quality standard users have grown to enjoy.”
Sony also confirmed that out of the 78 million-strong user-base for PSN, at least 10 million accounts had credit card information. It added that there was no evidence credit card information was stolen, but urged users to “stay vigilant,” change other passwords and keep an eye on credit card statements.
It announced as well that 31 million US PSN accounts, 9.2 million UK accounts, 7.5 million accounts in Japan and 3.5 million Canadian accounts for the network. 5,898 accounts were also made in Ukraine. There’s a full breakdown here.
In terms of hardware units being connected to PSN, close to 37 million PS3s and 16 million PSPs are connected worldwide, according to SCEI boss Kaz Hirai, although he insisted they weren’t exact numbers.
“This criminal act against our network had a significant impact not only on our consumers, but our entire industry. These illegal attacks obviously highlight the widespread problem with cyber-security,” he said.
“We take the security of our consumers’ information very seriously and are committed to helping our consumers protect their personal data. In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks.
“Our global audience of PlayStation Network and Qriocity consumers was disrupted. We have learned lessons along the way about the valued relationship with our consumers, and to that end, we will be launching a customer appreciation program for registered consumers as a way of expressing our gratitude for their loyalty during this network downtime, as we work even harder to restore and regain their trust in us and our services.”
Hirai apologises for downtime
Hirai took to the stage in a media briefing to address the hacking crisis that has seen the service go down, personal user data compromised and the company as a whole under serious criticism.
The press conference, which began at 2pm JST (6am BST, 7am CET, 1am EST, 10pm PST, 4pm Sydney), was expected to speak about the breach, as well as the management plan and when we could expect PSN to go back online.
The full speech was being streamed on the Sony website here.
Hirai first began by apologising for what has happened before going into a timeline of what had happened in regards to the PSN downtime.
PSN seen an “external intrusion” by hackers two weeks ago, and was brought completely offline due to it. Since then, Sony has confirmed that personal user data has been compromised, and has not ruled out the possibility that credit card data was stolen.
The news has been reported worldwide on mainstream press as well as specialist outlets.


90 comments
Older Comments
#51
Erthazus
01/05/11, 2:18 pm
All i heard from presentation:
http://www.youtube.com/watch?v=I4PGBSptYCI&feature=related
#52
Alakratt
01/05/11, 2:20 pm
I’ve read that, but they didn’t mention any details. I dunno, maybe I’m sure worried because Sony’s response to all of this, IMO, has been shit! They’re only reacting like this because they’ve gained so much bad press.
#53
rrw
01/05/11, 3:38 pm
i hate southpark. this how you supposed to day sorry
http://www.gifsoup.com/view5/2429152/kazbow-o.gif
#54
G1GAHURTZ
01/05/11, 3:38 pm
What a mess.
#55
Ireland Michael
01/05/11, 3:57 pm
“The vulnerability was a known vulnerability.”
http://operatorchan.org/t/arch/src/t107367_Jesus%20facepalm.jpg
#56
Kerplunk
01/05/11, 4:31 pm
@55 – What’s the source for your quotation? According to my CTRL+F, that phrase only appears in your own comment.
Another commenter had expanded earlier by stating:
“and the attack used a known security vulnerability (facepalm) but not known to Sony, hence the introduction of a special security officer.”
Note the text after “(facepalm)”. It’s tricky to protect against things you are unaware of and, apparently, corrective measures have been taken. This is extremely common in the world of computers and networks. New security patches are issued daily for operating systems, networks, security software and even software such as WordPress, which powers this very site. And let’s also not forget all those sniggering facepalms and complaints that would follow a PSN update which would only get described as a “security update” in the past.
#57
Dr.Ghettoblaster
01/05/11, 4:59 pm
I think they did well actually with this “Welcome Back” theme.
#58
TheWulf
01/05/11, 7:46 pm
@56
The Vulnerability has been known about by hackers since Febuary, and openly talked about since about March, but apparently Sony didn’t think it was much of a threat. It took a database snatch for them to take it seriously, which is very typical of them.
Also note that it wasn’t just a security patch, but that they now have extra security overall, and necessary elements like systems moderating and logging which (by their own admission) they didn’t have before. Sony’s idea of security prior to this incident has been a joke. Now they realise what they should have already had in place in the first place, for this whole mess to never have happened.
#59
TheWulf
01/05/11, 7:53 pm
@36
Microsoft and many open source solutions have openly pointed out when their security hasn’t been adequate, to warn people who might incur damages due to this lack of security, duh. They’ve also then made the steps they’re taking to remedy the problem public, and made whatever temporary workaround they have available.
That Sony didn’t do this is the problem.
So, yeah… I really called all of this. That’s not going to stop the apologists, though. I mean, you could have a security professional pop in here and tell you the same thing that I am. They could point you toward sites like Secunia and explain why this is important and you still wouldn’t buy it. Buuuut… that’s fanboys for you.
(And to think, I used to think of myself as a Sony fan too. But actually knowing something about security *gasp!* I’ve found this whole bloody debacle preposterous, insidious, and unforgivable. Sony has tried shifting blame, lawyer-tossing, and hiding the truth. Only someone who’s completely clueless about data security could defend them now.)
#60
Frank17
01/05/11, 11:33 pm
wonder if xbox sales jumped? cuz i know a bunch of people that got rid of there ps3 for its shitty god awful servers and horrible internet support.. oo ya where the hell is party chat?? its 2011 sony. u need a total new dashboard overhaul until then im never ever buying a SONY anything
#61
DuhMan
01/05/11, 11:43 pm
^
XBOX is the KING
HERP DERP
#62
Kerplunk
01/05/11, 11:54 pm
@58 Oh? Are these the same hackers that openly talked about credit card information being unencrypted? Gee, it’s difficult to tell which hackers lie and which tell the truth! Given their hypocrisy and cowardice and their inability to resolve issues without resorting to carrying out threats and ultimatums, actions like data theft and attacking the customers of the body they are targeting and even claiming to ransom data – well, y’know, I can’t really say that I regard the word or integrity of hackers that all that highly.
It’s also remarkable how supposedly authoritatively you speak of Sony’s security. Logically speaking, there’s two groups of people that would genuinely have the information you’re putting forward as factual: the hackers or Sony. So which group do you belong to? Your tone suggests it’s not the latter.
I’ve read you cute little mantra that you adore repeating about “The only people hurting Sony are Sony”. I’m sure you believe it and that you believe that the more you say something the more true it becomes. If what you say is true then the people that hacked Sony must be Sony. Right? Wow! Now that I think about it, that would make SO much sense.
#63
Frank17
02/05/11, 12:37 am
ps3 SUCKS
#64
Frank17
02/05/11, 12:40 am
i read on 1up.com that its called the sony welcome back program?? LOL welcome back 2 crappy internet and no party chat!
#65
Christopher Jack
02/05/11, 1:08 am
Well good for you, you can read, now all you need to do is grow the rest of that peanut you call a brain.
#66
Frank17
02/05/11, 1:49 am
i doubt it. u dont know me, u dont know where i graduated college from u d bag. im just pointing out that ps3 sucks. its internet is weak. its dashboard is from release. it needs a over haul. until then it wont catch xbox. ps3 has crappy exclusives. what god of war and uncharted? wow 2 good game franchises u can throw little big planet also. xbox has a ton of great franchises i dont even know where to start. well i gotta go play some gears 3 beta i dont even think u can log in on ps3? THAT SUCKS FANBOYS
#67
OrbitMonkey
02/05/11, 2:17 am
@66 sheesh, you end a thread that’s a unabashed 360 love letter with “suck it fanboys”? Classy 360 troll wannabe is classy
#68
HAMMERCLAW
02/05/11, 2:35 am
I’ve never understood fanboyism. I’m trying to imagine such a pathological hatred of, say, General Motors, just because I drive a Mustang–and I just can’t.
#69
Phoenixblight
02/05/11, 2:50 am
“i doubt it. u dont know me, u dont know where i graduated college from u d bag.”
Clown college? College for illiterate adults assuming you are an adult. Which from your demeanor you are maybe 13 or an adult with a 13 year old’s mind frame.
#70
Christopher Jack
02/05/11, 6:27 am
@68, It’s the hooligan mentality – Think football, doesn’t matter if it’s soccer, gridiron or Aussie Rules, they all have their hooligans.
#71
The_Deleted
02/05/11, 10:06 am
You want headline grabbing bullshit? Check this rubbish out.
http://www.360magazine.co.uk/comment/sony-finished-by-2012/
Just… utter guff.
#72
NeoSquall
02/05/11, 11:31 am
Welcome Back, $genericxbox360troll.
Have your seat.
#73
KI
02/05/11, 2:33 pm
DuhMan, STFU! You filthy little scumbag, how dare you insult my Sony! My gracious, beautiful, innocent, pure Sony! STFU I said! Nao!
I got OCD because of you! Now I have to make these herp da derp posts because i hate you and can’t bear a single anti Sony word! I’m hoping to affect you deeply with my newly discovered urban dictionary sentence and the name which took me ages to make up with! How funny is that! Huh!
You have been warned! Our time will come, sir!
#74
Frank17
02/05/11, 6:16 pm
all of u stfu SONY BLOWS
#75
James333
03/05/11, 10:33 am
Sony does not blow, if Son blows X box does too, because tbh every console can be hacked into, how the hell do we know you didnt hack the ps3 Frank. Wouldn’t surprise me if some childish x box fan boys hacked it, cause they are so tired of the RROD, but tbh all i’ve seen out of certain X Box fan boys on here are some serious childish morons, who can’t even string a full and proper sentence together. The fact that you are laughing, acting like a man-child and thinkingyou can be a arrogant knuckle dragging cave troll shows you should be shot and fed to some cannibal on a desert island, grow up you pathetic excuse for a human being.
#76
Kabby
03/05/11, 12:20 pm
Block US IP’s from posting comments. Cheers.
#77
daytripper
03/05/11, 1:43 pm
the psn+ offer is a good start, although to those like me who have yet to subscribe would we lose the content once the free offer has expired?
#78
Blerk
03/05/11, 1:52 pm
Yes.
I’d like to know what they’re doing for us lowly PSP owners.
#79
OlderGamer
03/05/11, 1:52 pm
I think so day.
But for me the big question is do we need to use CC info to use PSN+?
At this point I am going to remove all personial info on my PSN account. If I want something from PSN, I will use prepaid cards. So if I don’t give Sony my CC, can i still use PSN+?
Cause I am thinking the free month of PSN+ amount to a fancy demo of services designed to keep user and their CC linked to their accounts.
Otherwise I am expecting a backlash of users deleating their info, and even when using prepaid cards, it has to cut down on impulse perchases.
#80
daytripper
03/05/11, 1:59 pm
if there is worthwhile content apart from exclusive demos on + i might stick with it but i wont be using my cc again on psn or live just in case it happens there, just going to use pre paid codes from now on.
in the case of impluse purchases, plenty of online stores offer codes sent directly to e-mail so that wont be a problem.
#81
daytripper
03/05/11, 2:03 pm
@78 you are getting a patapon theme, a cookie and a cup with ps logo on it
#82
Blerk
03/05/11, 2:08 pm
Well, that suc…. A cookie, you say?
#83
daytripper
03/05/11, 2:11 pm
@82 yep, a nice big one. i still have my psp somewhere so i’ll claim it too, with a coffee on a work break.
#84
DrDamn
03/05/11, 2:17 pm
PSN+ would give PSP users a couple of PSMini’s per month, and some game purchase discounts I think. I presume the free PSN+ month will be set to a particular month rather than 30 days. Be interesting to see if they beef up that month’s output to attract more people.
As a general aside some people seem to be putting themselves to a lot more trouble and bother than they would experience should they ever have card fraud. Isn’t one of the reasons you have a CC for use on these sort of systems and for your convenience? So be vigilant, keep an eye on your accounts, but don’t punish or put yourself out for something which may well never happen.
#85
Blerk
03/05/11, 2:22 pm
I didn’t even realise you could get PSN+ for PSP.
#86
DrDamn
03/05/11, 2:29 pm
@Blerk
Not even sure if they market it as such, there just happens to be some PSP benefits to having a sub. You’d also get a PSOne game too.
#87
Blerk
03/05/11, 2:32 pm
Not sure I can be bothered if it’s just for 30 days, though. Not a snowball’s chance in hell I’d actually subscribe after that period.
#88
OlderGamer
03/05/11, 2:37 pm
The PSN attack aside, I think PSN+ is a decent deal in terms of what it offers. The free stuff is nice, and I think if you are really into PS3 the price of the “free stuff” excedes the price of paying for PSN+.
So for PS3 only gamers Plus makes a lot of sense, I think. But I would still rather play most of my games on Steam or LIVE. So for me, I wouldn’t subscrib after the 30 free days either.
#89
sony_sucks
03/05/11, 8:00 pm
welcome back is insult. psn+ is psn-
only idiot sheep go back to psn.no matter sony is dead in consoles. ngp is fail like go, psn is biggest fail. no ps4, sony leaves console.
#90
Cozzy
03/05/11, 11:16 pm
@89 I have a feeling you may not like sony.
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