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J-Day: Sony confirms partial PSN return for this week

Sunday, 1 May 2011 05:45 GMT By Johnny Cullen

Sony has announced it’ll partially restore most PlayStation Network services at some point this week, but confirmed at a Tokyo press conference that PlayStation Store will not return until “this month.”

PSN bulletpoints

Two weeks after it went down, PSN will partially return this week with most services

PlayStation Store, however, will not. Sony says it will return only “this month.”

10 million PSN users out of 78 million had credit card information.

Compensation includes free content and 30 day subs of PlayStation Plus to all PSN accounts.

An exact day wasn’t confirmed other than just this week in a press release published on the EU PS Blog, but services to return include:

  • This includes titles requiring online verification and downloaded games
  • Restoration of Online game-play across the PlayStation®3 (PS3) and PSP® (PlayStation®Portable) systems
  • Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers
  • Access to account management and password reset
  • Access to download un-expired Movie Rentals on PS3, PSP and MediaGo
  • PlayStation®Home
  • Friends List
  • Chat Functionality

It’s also confirmed that access to PlayStation Store will return at some point this month.

In terms of securing PSN further, actions taken by Sony to protect the network include:

  • Added automated software monitoring and configuration management to help defend against new attacks
  • Enhanced levels of data protection and encryption
  • Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns
  • Implementation of additional firewalls

And to compensate users over the downtime, Sony will give all PSN users a Welcome Back pack, which will include 30 day subs to PlayStation Plus for all users with current subs to get an additional 30 days, region-specific selected content for free and Qriocity subs will receive additional 30 day subs. Additional content offerings will be rolling out as PSN and Qriocity comes back to a “quality standard users have grown to enjoy.”

Sony also confirmed that out of the 78 million-strong user-base for PSN, at least 10 million accounts had credit card information. It added that there was no evidence credit card information was stolen, but urged users to “stay vigilant,” change other passwords and keep an eye on credit card statements.

It announced as well that 31 million US PSN accounts, 9.2 million UK accounts, 7.5 million accounts in Japan and 3.5 million Canadian accounts for the network. 5,898 accounts were also made in Ukraine. There’s a full breakdown here.

In terms of hardware units being connected to PSN, close to 37 million PS3s and 16 million PSPs are connected worldwide, according to SCEI boss Kaz Hirai, although he insisted they weren’t exact numbers.

“This criminal act against our network had a significant impact not only on our consumers, but our entire industry. These illegal attacks obviously highlight the widespread problem with cyber-security,” he said.

“We take the security of our consumers’ information very seriously and are committed to helping our consumers protect their personal data. In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks.

“Our global audience of PlayStation Network and Qriocity consumers was disrupted. We have learned lessons along the way about the valued relationship with our consumers, and to that end, we will be launching a customer appreciation program for registered consumers as a way of expressing our gratitude for their loyalty during this network downtime, as we work even harder to restore and regain their trust in us and our services.”

Hirai apologises for downtime

Hirai took to the stage in a media briefing to address the hacking crisis that has seen the service go down, personal user data compromised and the company as a whole under serious criticism.

The press conference, which began at 2pm JST (6am BST, 7am CET, 1am EST, 10pm PST, 4pm Sydney), was expected to speak about the breach, as well as the management plan and when we could expect PSN to go back online.

The full speech was being streamed on the Sony website here.

Hirai first began by apologising for what has happened before going into a timeline of what had happened in regards to the PSN downtime.

PSN seen an “external intrusion” by hackers two weeks ago, and was brought completely offline due to it. Since then, Sony has confirmed that personal user data has been compromised, and has not ruled out the possibility that credit card data was stolen.

The news has been reported worldwide on mainstream press as well as specialist outlets.

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90 Comments

  1. Christopher Jack

    Anyone else ever been excited by a conference regarding an emergency?

    #1 4 years ago
  2. Phoenixblight

    @1

    *sniff*

    I just want to play with friends on CO Op with POrtal 2 is that too much to ask?/sarcasm

    I am curious what they will do its awesome they are giving PSN + for free for a month and other goodies whatever they may be.

    #2 4 years ago
  3. jmillz09

    one month of plus. that’s all for almost 2 weeks of outage! BLASPHEMY!

    #3 4 years ago
  4. Gekidami

    Windows media player sucks.

    #4 4 years ago
  5. Gekidami

    So all users get 30 days of free service for Plus and Qriocity. Along with other free stuff.

    #5 4 years ago
  6. Johnny Cullen

    There we go. Partial return this week. PlayStation Store is returning later this month.

    #6 4 years ago
  7. Gekidami

    Did he give a date? The player decided to cut out at that part. Though the Store only coming back “Later this month” is annoying.

    #7 4 years ago
  8. Johnny Cullen

    No he didn’t. Just this month.

    #8 4 years ago
  9. jmillz09

    Store later this month. some other function of PSN this week.

    #9 4 years ago
  10. jmillz09

    seriously!!! you should know a date by now. C’MOM MAN!

    #10 4 years ago
  11. Robo_1

    So if I’ve followed this correctly, Sony will:

    - Provide all registered users with one free month of Plus (current users get an extra 30 days)

    - Provide additional rewards per region

    - Provide all registered users with Qriocity Services (current users get an additional 30 days)

    - Considering paying all costs related to changing credit cards

    - Will provide any account holder with free ‘personal identity’ check

    They are also:

    - Moving the PSN to new more secure servers

    - Improving encryption on all data

    - Adding more firewalls

    - Changing the password will be limited to either the PS3 your own, or through via e-mail validation

    - Adding a range of automated checks for external intrusion

    - Creating the position of a new security officer for the PSN and associated services

    Other bits of news include 10 million accounts had a credit card linked, and the attack used a known security vulnerability (facepalm) but not known to Sony, hence the introduction of a special security officer.

    So, massive clusterfuck which showed a shockingly naive attitude to online security, but it seems they’ve had their wake up call now, and have dragged themselves into 2011.

    I’d say the compensation pack is pretty decent. Obviously it depends on what the added region gift is, but it’s a fairly decent list of perks.

    #11 4 years ago
  12. DeathJynx

    @11 I cannot find anything that says non subscribers to Qriocity will be given a free 30 days. Only current subscribes. Please paste a quote if I am wrong.

    #12 4 years ago
  13. Gekidami

    EDIT:
    Actually it looks like it will only apply to Qriocity subs, not everyone.

    “Music Unlimited powered by Qriocity subscribers (in countries where the service is available) will receive 30 days free service.”
    http://blog.us.playstation.com/2011/04/30/press-release-some-playstation-network-and-qriocity-services-to-be-available-this-week/

    #13 4 years ago
  14. DeathJynx

    “Music Unlimited powered by Qriocity SUBSCRIBERS (in countries where the service is available) will receive 30 days free service.”

    SUBSCRIBERS being the key word here.

    #14 4 years ago
  15. DeathJynx

    @13 “members” being the key word in that quote

    #15 4 years ago
  16. Robo_1

    Yup, mis-heard that one, sorry.

    #16 4 years ago
  17. jmillz09

    just give me the new CoD Black Ops map pack already….

    #17 4 years ago
  18. DeathJynx

    @16 good summary though. I think they have done enough to make up for the downtime for members of their subscription services though. Now, to make up for the data intrusion, i guess that will depend on the free regional software and whether we finally see features such as cross game chat.

    #18 4 years ago
  19. Johnny Cullen

    Close to 50 million PS3s and 16 million PSPs connected to PSN worldwide, according to Kaz Hirai, although they aren’t exact numbers.

    #19 4 years ago
  20. Gekidami

    ^ He said there are 37 million PS3s connected to PSN, and over 50 million sold.

    #20 4 years ago
  21. jmillz09

    @20 people can connect again or is that number of registered users?

    #21 4 years ago
  22. Johnny Cullen

    @Gek – Ah. Sorry. My excuse is I’ve been up all night. I’ve fixed it.

    #22 4 years ago
  23. Gekidami

    @21
    Its the number of individual PS3′s connected to PSN.

    #23 4 years ago
  24. DeathJynx

    With the translators, it is a little hard to follow. They seem to keep changing numbers and correcting themselves. He also left room for error by saying he would get more accurate data later in terms of registered vs active data base.

    #24 4 years ago
  25. Gekidami

    So its over then.

    #25 4 years ago
  26. Johnny Cullen

    And we’re done.

    #26 4 years ago
  27. DeathJynx

    Yep, and nothing much as far as new information that wasn’t already expected or deduced from previous statements. At least we know there will be SOME form of software compensation. The PS Plus thing to me seems more like a way to just increase their current subscriber list seeing as most Plus features are only useful for people who maintain that membership. I would have enjoyed a free month of Qriocity had it been for everyone.

    #27 4 years ago
  28. DeathJynx

    I’m hoping our real treat comes in the form of the system update we’ll receive when services go back online, Universal voice chat servers across all games + cross game chat *crosses fingers*

    #28 4 years ago
  29. The_Deleted

    Just want my Rock Band DLC this week. STP, FNM and Culture fucking Club!!!

    #29 4 years ago
  30. TheWulf

    Sooo…

    * Added automated software monitoring and configuration management to help defend against new attacks
    * Enhanced levels of data protection and encryption
    * Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns
    * Implementation of additional firewalls

    Congratulations Sony, you’ve finally figured out what you should have done in the first place.

    If that had been there from the beginning, then none of this could have happened. Looks like I was right about that, eh? Otherwise why would they feel the need for this now? Hopefully that’ll shut the apologists up. (Though I realise that that is unlikely.)

    Still, I called it. *preens.*

    #30 4 years ago
  31. jmillz09

    @30 well put.

    #31 4 years ago
  32. neon6

    Homeland Security & FBI managing to track down the perpetrators responsible for this > Some freebies over not being able to play online for 2 weeks

    #32 4 years ago
  33. Lloytron

    A month PSN+ extension for PSN+ subscribers is the least we should expect.

    A month free for non subscribers? Thats just a ploy to get subscribers, as the content expires after that month.

    Was that supposed to be compensation?! LOL

    Did they at least apologise?

    #33 4 years ago
  34. jmillz09

    @33 they apologized for the inconvenience. not for the intrusion of information.

    #34 4 years ago
  35. Lloytron

    To be fair, having now read some more detailed transcripts, it does seem like they apologized at least twice during the session. However I guess I was hoping for something a bit more human and direct.

    In this day and age, where celebrities publicly apologize for minor personal indiscretions, you would expect a bit more for those responsible for mis managing the biggest data breach and personal information leak of all time.

    [edit] oh so they only apologised for the downtime? Sod them then :D

    #35 4 years ago
  36. Christopher Jack

    @35, Well they didn’t steal our info now, did they? Realistically, no company is going to outright say “Sorry, our security was inadequate”, they may imply it but it’s not very likely that they would say it because it’ll open up countless lawsuits if they admit it wasn’t up to standards.

    #36 4 years ago
  37. V_fyfe_V

    They did give a full apology and kaz plus three other sony executives deeply bowed to show how sorry they were

    #37 4 years ago
  38. DrDamn

    @TheWulf
    “Still, I called it. *preens.*”

    They got hacked so it was obviously inadequate, just about everything listed is “improved”/”enhanced”. But feel free to knock yourself out for being Captain Obvious. It’s not like they were going to come back and say it was all fine were they?

    #38 4 years ago
  39. Goffee

    A month’s PS+ is nothing if you’ve only got a PSP, the extra content offerings had better be pretty sizeable. I also guess Sony is mighty relieved that the big PSP games in Japan (Monster Hunter/Phantasy Star)use ad-hoc mode – or else there would have been rioting (or at least heavy tutting) in the streets.

    #39 4 years ago
  40. mathare92

    The new security measures are all well and good. But do we really think they’ll hold if another hacker is motivated enough to dedicate the time and skill to find a way through?

    Of all the lessons Sony may have learnt from this, I hope the foremost is: don’t piss of the hacker community. Just isn’t worth it.

    #40 4 years ago
  41. BraveArse

    @40 actually, I hope that isn’t something anybody learns from this. Letting those little fucking grease stains think they can rule the world would be the biggest mistake anyone would ever make.

    #41 4 years ago
  42. rrw

    #40 no system is perfect. at least they have experienced.

    #42 4 years ago
  43. Lloytron

    So they did apologize, but what for exactly?

    The outage? Their lack of security? The inconvenience?

    What they really need to apologise for is for the delay in letting us find out about it.

    #43 4 years ago
  44. Amored

    I demand to get my lost DC Universe Online-time back!

    #44 4 years ago
  45. Alakratt

    I’m in the DCUO boat too….damn!! Oh, so, we get a free month of PS Plus BUT no PS Store for a month…how convenient Sony!

    #45 4 years ago
  46. Naaame

    Does the PS plus 30 days start TODAY? or when the store is back up?

    surely when the store is back up otherwise it renders the psplus gift more or less useless.

    #46 4 years ago
  47. Gekidami

    When the Store goes back up.

    #47 4 years ago
  48. onefivefive

    My only point on the whole situation (as far as us gamers who risk no credit card information on PSN go) is that Playstation Network is not a paid service. We don’t pay a subscription to Sony for the service that Microsoft charges for so, in my opinion, we haven’t really got a big foot to stand on when it goes down for a few days.

    #48 4 years ago
  49. Alakratt

    @48

    Well I pay for my DCUO sub, so yeah, I think I deserve compensation for that!

    #49 4 years ago
  50. Robo_1

    SOE have already said you’ll be taken care of. :)

    #50 4 years ago
  51. Erthazus

    All i heard from presentation:

    http://www.youtube.com/watch?v=I4PGBSptYCI&feature=related

    #51 4 years ago
  52. Alakratt

    I’ve read that, but they didn’t mention any details. I dunno, maybe I’m sure worried because Sony’s response to all of this, IMO, has been shit! They’re only reacting like this because they’ve gained so much bad press.

    #52 4 years ago
  53. rrw

    i hate southpark. this how you supposed to day sorry

    http://www.gifsoup.com/view5/2429152/kazbow-o.gif

    #53 4 years ago
  54. G1GAHURTZ

    What a mess.

    #54 4 years ago
  55. Ireland Michael

    “The vulnerability was a known vulnerability.”

    http://operatorchan.org/t/arch/src/t107367_Jesus%20facepalm.jpg

    #55 4 years ago
  56. Kerplunk

    @55 – What’s the source for your quotation? According to my CTRL+F, that phrase only appears in your own comment.

    Another commenter had expanded earlier by stating:

    “and the attack used a known security vulnerability (facepalm) but not known to Sony, hence the introduction of a special security officer.”

    Note the text after “(facepalm)”. It’s tricky to protect against things you are unaware of and, apparently, corrective measures have been taken. This is extremely common in the world of computers and networks. New security patches are issued daily for operating systems, networks, security software and even software such as WordPress, which powers this very site. And let’s also not forget all those sniggering facepalms and complaints that would follow a PSN update which would only get described as a “security update” in the past.

    #56 4 years ago
  57. Dr.Ghettoblaster

    I think they did well actually with this “Welcome Back” theme.

    #57 4 years ago
  58. TheWulf

    @56

    The Vulnerability has been known about by hackers since Febuary, and openly talked about since about March, but apparently Sony didn’t think it was much of a threat. It took a database snatch for them to take it seriously, which is very typical of them.

    Also note that it wasn’t just a security patch, but that they now have extra security overall, and necessary elements like systems moderating and logging which (by their own admission) they didn’t have before. Sony’s idea of security prior to this incident has been a joke. Now they realise what they should have already had in place in the first place, for this whole mess to never have happened.

    #58 4 years ago
  59. TheWulf

    @36

    Microsoft and many open source solutions have openly pointed out when their security hasn’t been adequate, to warn people who might incur damages due to this lack of security, duh. They’ve also then made the steps they’re taking to remedy the problem public, and made whatever temporary workaround they have available.

    That Sony didn’t do this is the problem.

    So, yeah… I really called all of this. That’s not going to stop the apologists, though. I mean, you could have a security professional pop in here and tell you the same thing that I am. They could point you toward sites like Secunia and explain why this is important and you still wouldn’t buy it. Buuuut… that’s fanboys for you.

    (And to think, I used to think of myself as a Sony fan too. But actually knowing something about security *gasp!* I’ve found this whole bloody debacle preposterous, insidious, and unforgivable. Sony has tried shifting blame, lawyer-tossing, and hiding the truth. Only someone who’s completely clueless about data security could defend them now.)

    #59 4 years ago
  60. Frank17

    wonder if xbox sales jumped? cuz i know a bunch of people that got rid of there ps3 for its shitty god awful servers and horrible internet support.. oo ya where the hell is party chat?? its 2011 sony. u need a total new dashboard overhaul until then im never ever buying a SONY anything

    #60 4 years ago
  61. DuhMan

    ^
    XBOX is the KING
    HERP DERP

    #61 4 years ago
  62. Kerplunk

    @58 Oh? Are these the same hackers that openly talked about credit card information being unencrypted? Gee, it’s difficult to tell which hackers lie and which tell the truth! Given their hypocrisy and cowardice and their inability to resolve issues without resorting to carrying out threats and ultimatums, actions like data theft and attacking the customers of the body they are targeting and even claiming to ransom data – well, y’know, I can’t really say that I regard the word or integrity of hackers that all that highly.

    It’s also remarkable how supposedly authoritatively you speak of Sony’s security. Logically speaking, there’s two groups of people that would genuinely have the information you’re putting forward as factual: the hackers or Sony. So which group do you belong to? Your tone suggests it’s not the latter.

    I’ve read you cute little mantra that you adore repeating about “The only people hurting Sony are Sony”. I’m sure you believe it and that you believe that the more you say something the more true it becomes. If what you say is true then the people that hacked Sony must be Sony. Right? Wow! Now that I think about it, that would make SO much sense. :)

    #62 4 years ago
  63. Frank17

    ps3 SUCKS

    #63 4 years ago
  64. Frank17

    i read on 1up.com that its called the sony welcome back program?? LOL welcome back 2 crappy internet and no party chat!

    #64 4 years ago
  65. Christopher Jack

    Well good for you, you can read, now all you need to do is grow the rest of that peanut you call a brain.

    #65 4 years ago
  66. Frank17

    i doubt it. u dont know me, u dont know where i graduated college from u d bag. im just pointing out that ps3 sucks. its internet is weak. its dashboard is from release. it needs a over haul. until then it wont catch xbox. ps3 has crappy exclusives. what god of war and uncharted? wow 2 good game franchises u can throw little big planet also. xbox has a ton of great franchises i dont even know where to start. well i gotta go play some gears 3 beta i dont even think u can log in on ps3? THAT SUCKS FANBOYS

    #66 4 years ago
  67. OrbitMonkey

    @66 sheesh, you end a thread that’s a unabashed 360 love letter with “suck it fanboys”? Classy 360 troll wannabe is classy ;)

    #67 4 years ago
  68. HAMMERCLAW

    I’ve never understood fanboyism. I’m trying to imagine such a pathological hatred of, say, General Motors, just because I drive a Mustang–and I just can’t.

    #68 4 years ago
  69. Phoenixblight

    “i doubt it. u dont know me, u dont know where i graduated college from u d bag.”

    Clown college? College for illiterate adults assuming you are an adult. Which from your demeanor you are maybe 13 or an adult with a 13 year old’s mind frame.

    #69 4 years ago
  70. Christopher Jack

    @68, It’s the hooligan mentality – Think football, doesn’t matter if it’s soccer, gridiron or Aussie Rules, they all have their hooligans.

    #70 4 years ago
  71. The_Deleted

    You want headline grabbing bullshit? Check this rubbish out.

    http://www.360magazine.co.uk/comment/sony-finished-by-2012/

    Just… utter guff.

    #71 4 years ago
  72. NeoSquall

    Welcome Back, $genericxbox360troll.

    Have your seat.

    #72 4 years ago
  73. KI

    DuhMan, STFU! You filthy little scumbag, how dare you insult my Sony! My gracious, beautiful, innocent, pure Sony! STFU I said! Nao!

    I got OCD because of you! Now I have to make these herp da derp posts because i hate you and can’t bear a single anti Sony word! I’m hoping to affect you deeply with my newly discovered urban dictionary sentence and the name which took me ages to make up with! How funny is that! Huh!

    You have been warned! Our time will come, sir!

    #73 4 years ago
  74. Frank17

    all of u stfu SONY BLOWS

    #74 4 years ago
  75. James333

    Sony does not blow, if Son blows X box does too, because tbh every console can be hacked into, how the hell do we know you didnt hack the ps3 Frank. Wouldn’t surprise me if some childish x box fan boys hacked it, cause they are so tired of the RROD, but tbh all i’ve seen out of certain X Box fan boys on here are some serious childish morons, who can’t even string a full and proper sentence together. The fact that you are laughing, acting like a man-child and thinkingyou can be a arrogant knuckle dragging cave troll shows you should be shot and fed to some cannibal on a desert island, grow up you pathetic excuse for a human being.

    #75 4 years ago
  76. Kabby

    Block US IP’s from posting comments. Cheers.

    #76 4 years ago
  77. daytripper

    the psn+ offer is a good start, although to those like me who have yet to subscribe would we lose the content once the free offer has expired?

    #77 4 years ago
  78. Blerk

    Yes.

    I’d like to know what they’re doing for us lowly PSP owners.

    #78 4 years ago
  79. OlderGamer

    I think so day.

    But for me the big question is do we need to use CC info to use PSN+?

    At this point I am going to remove all personial info on my PSN account. If I want something from PSN, I will use prepaid cards. So if I don’t give Sony my CC, can i still use PSN+?

    Cause I am thinking the free month of PSN+ amount to a fancy demo of services designed to keep user and their CC linked to their accounts.

    Otherwise I am expecting a backlash of users deleating their info, and even when using prepaid cards, it has to cut down on impulse perchases.

    #79 4 years ago
  80. daytripper

    if there is worthwhile content apart from exclusive demos on + i might stick with it but i wont be using my cc again on psn or live just in case it happens there, just going to use pre paid codes from now on.

    in the case of impluse purchases, plenty of online stores offer codes sent directly to e-mail so that wont be a problem.

    #80 4 years ago
  81. daytripper

    @78 you are getting a patapon theme, a cookie and a cup with ps logo on it

    #81 4 years ago
  82. Blerk

    Well, that suc…. A cookie, you say?

    #82 4 years ago
  83. daytripper

    @82 yep, a nice big one. i still have my psp somewhere so i’ll claim it too, with a coffee on a work break.

    #83 4 years ago
  84. DrDamn

    PSN+ would give PSP users a couple of PSMini’s per month, and some game purchase discounts I think. I presume the free PSN+ month will be set to a particular month rather than 30 days. Be interesting to see if they beef up that month’s output to attract more people.

    As a general aside some people seem to be putting themselves to a lot more trouble and bother than they would experience should they ever have card fraud. Isn’t one of the reasons you have a CC for use on these sort of systems and for your convenience? So be vigilant, keep an eye on your accounts, but don’t punish or put yourself out for something which may well never happen.

    #84 4 years ago
  85. Blerk

    I didn’t even realise you could get PSN+ for PSP.

    #85 4 years ago
  86. DrDamn

    @Blerk
    Not even sure if they market it as such, there just happens to be some PSP benefits to having a sub. You’d also get a PSOne game too.

    #86 4 years ago
  87. Blerk

    Not sure I can be bothered if it’s just for 30 days, though. Not a snowball’s chance in hell I’d actually subscribe after that period.

    #87 4 years ago
  88. OlderGamer

    The PSN attack aside, I think PSN+ is a decent deal in terms of what it offers. The free stuff is nice, and I think if you are really into PS3 the price of the “free stuff” excedes the price of paying for PSN+.

    So for PS3 only gamers Plus makes a lot of sense, I think. But I would still rather play most of my games on Steam or LIVE. So for me, I wouldn’t subscrib after the 30 free days either.

    #88 4 years ago
  89. sony_sucks

    welcome back is insult. psn+ is psn-

    only idiot sheep go back to psn.no matter sony is dead in consoles. ngp is fail like go, psn is biggest fail. no ps4, sony leaves console.

    #89 4 years ago
  90. Cozzy

    @89 I have a feeling you may not like sony.

    #90 4 years ago

Comments are now closed on this article.

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