SOE: “To the best of our knowledge,” no consumer information “got out”

Wednesday, 27th April 2011 15:54 GMT By Stephany Nunneley

After the announcement from Sony yesterday regarding the possibility of consumer data theft, SOE has responded to the situation and has apologized for the inconvenience experienced by the firm’s MMO customers after PSN was brought down along with the SOE servers.

According to a post from Linda Carlson of community relations, SOE is “committed to delivering stable and entertaining games,” and is offering a bit of an apology in the form of discounted PlayStation Cash and special events.

“We wanted to update you on the status of our examination of the SOE system intrusion we announced last week,”said Carlson in a statement on the forums. “We have been conducting a thorough investigation and, to the best of our knowledge, no customer personal information got out to any unauthorized person or persons. We are continuing that investigation and monitoring the situation carefully; should the situation change, we will — of course – promptly notify you.

“We apologize for any inconvenience players may have experienced as a result of the recent service interruption. As a global leader in online gaming, SOE is committed to delivering stable and entertaining games for players of all ages.

“To thank players for their patience, we will be hosting special events this weekend across our game portfolio, including a Double Station Cash day on Saturday, April 30. We are also working on a ‘make good’ plan for players of the PS3 versions of DC Universe Online and Free Realms. Details will be available soon on the individual game websites and forums.”

Thanks, Massively.



  1. IL DUCE

    Yeah they better be because I didn’t even realize I was getting charged for stupid DCUO since I had my credit card on file and it depleted all of my wallet funds and then now has started charging my card, funny thing is it charged my card the day after PSN went down…charge may have took a day or two to come in but still, that’s fucked up

    #1 4 years ago

Comments are now closed on this article.