Tue, Apr 26, 2011 | 10:10 BST
PSN: Sony issues “emergency maintenance” warning to developers
As it appears the PSN downtime saga will last longer than a week, Sony has issued a warning to developers that it is facing an “emergency” situation.

The following is given to PlayStation developers when they sign into Sony’s developer relations site:
“PSN emergency maintenance.
“Please note that PlayStation Network is currently down for an emergency maintenance. Please hold while the issues are resolved.
“You will be unable to sign in until the maintenance is resolved.
“Apologies for the trouble.”
PSN was taken offline last Wednesday due to an “external intrusion”.
Sony has provided few updates on the matter, saying only that is rebuilding systems and warned at the weekend that its efforts in restoring the service will be “time intensive“.
It emerged last night that the outage may be the result of a firmware hack that allowed some to pirate PSN content using fake credit card numbers, although this is currently unconfirmed.
We’re hoping to get a fuller update from Sony on this today, so stay tuned.


67 comments
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#51
Phoenixblight
27/04/11, 12:25 am
@50
“and MS just ignored it, the account hacks would be noticeable. how come so few were compromised, if any?”
I can’t tell the numbers as a whole because I wasn’t in that type of position see the what the calls were for but I would say that I had double the calls of the usual for 2 days for the situation. Typically I would get calls and answer emails related to hooking up their 360 to the net but I would say it was 4-10 calls for a every hour for the hacking. BTW this was just for the states.
For the resolution I am not sure but after the two days it cut down considerably I assume they caught or found the intrusion pretty quick its MS after all.
As far as this SOny thing goes I think its just fail all around I personally think they are using napalm to remove an anthill.
#52
DaMan
27/04/11, 12:34 am
well, in what year did that happen? personally, I can’t recall any spike in account hacks covered by any half decent website, which it surely would ‘ve been.
#53
Phoenixblight
27/04/11, 12:40 am
It was in the summer of 2007 not sure what month. Well MS didn’t go public with it what we did is put the charges that were claimed to be not authorized by the user on hold then a higher tier of workers would investigate them to see if they were hacked by checking their IP address I assume.
There are a lot of things that don’t get reported by the news every day or gaming sites every day. For example there was a robbery at this Mom and Pop Computer shop right by the university and it never hit the news ever. One of the cashiers was shot at which I would think that would be news worthy.
#54
DaMan
27/04/11, 12:54 am
I know, no argument, journos do report selectively. that’s the point though, I’m saying if there was a spike in account hacks, the user complaints would be noticeable, since it is ‘newsworthy’.. all I could find with a google search was the one about tricking support personnel http://www.windows-now.com/blogs/robert/more-on-the-xbox-live-account-hack-scandal.aspx
which is a whole different thing.
#55
Phoenixblight
27/04/11, 1:02 am
I am not sure why anyone didn’t report it to a newsmedia or why anyone didn’t do a blog about it. I was just a guy that read a memo and took the calls and emails. We weren’t supposed to tell the users “btw our system has been hacked” we just took it at face value no telling the consumer anything just read a script held the charge and then escalated the issue. Thats all I did just like when people call in RROD except we didn’t ask if your machine was registered and under warranty.
#56
DaMan
27/04/11, 1:08 am
well, okay. although, what I was saying is not that MS would do, but that if many users were affected, they would complain, and journos would make a story out of that..
#57
Phoenixblight
27/04/11, 1:11 am
@56
Maybe but 4 years ago is quite a different beast than it is today. These corps can’t fart without someone saying something.
#58
InfamousValdon
27/04/11, 1:24 am
It’s not just corps that can’t fart without anybody saying anything I’m pretty sure we all fall into that catagorie.
#59
InfamousValdon
27/04/11, 1:26 am
Do you work for Sony Phoenixblight?
#60
Gladiator007
27/04/11, 1:26 am
This is getting the attention it is because it’s a big deal… You have to stop and think too that MS has always had more resources (money) to invest in the Xbox Live online infrastructure because they’ve always charged and re-invested in Xbox live. Sony has always been a few steps behind with their online service and I think one of those steps was being behind in how secure their network was. To#50′s point, things are always getting hacked. The question is to what level and how is it dealt with. I’m sure they will get it resolved eventually, but as of now it’s a big deal. If credit card data has been stolen, a lot more could be at stake for PSN gamers. Sony has issued a statement to its online community urging subscribers to be on alert for identity theft attempts as well as email, telephone and postal scams. (Users can contact the three major U.S. credit bureaus — Experian, Equifax and TransUnion — and have their accounts put in “high alert” status for no charge.)
http://www.cnbc.com/id/42769019
#61
InfamousValdon
27/04/11, 1:30 am
What about if your Canadian do we have the free credit bureau check, I know it cost money for credit checks are Sony going to cover our expenses?
#62
Kerplunk
27/04/11, 1:31 am
@59 Why don’t you try reading comment 43?
@61 You do understand the difference between your credit card and your credit rating, right?
Don’t sit around whining on the internet and preparing more and more outrage when you can take some action at no charge and take steps to check your own finances yourself.
#63
InfamousValdon
27/04/11, 1:41 am
First of all your credit cards and payment effect your credit rating, so I think you need to relax, secondly Phoenixblight said he worked for MS 3 years ago that doesn’t answer if he works for Sony now, maybe you should think before you type, and your the only one whinning here buddy I just asked a simple question, nothing more nothing less.
#64
Phoenixblight
27/04/11, 1:44 am
No I don’t work for or ever worked for Sony. I am just victim in all of this like the rest of the PS3 users. Just playing Portal 2 SP and CO Op splitscreen when ever I can until I can play with my friends through the PSN.
#65
InfamousValdon
27/04/11, 1:47 am
alright, sorry if I put you on the spot
#66
Kerplunk
27/04/11, 1:48 am
Wow. Do you think you could be a little more ultra-defensive next time InfamousValdon? I don’t think you’re trying hard enough.
Also, having worked in the credit industry for a few years, I can tell you that your credit rating isn’t going to be affected in the space of a few days or even weeks. Take action and look at your own finances yourself instead of doing nothing.
#67
InfamousValdon
27/04/11, 1:51 am
Will do
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