A report in today’s Sun claims that 3DS has seen a “record” level of returns since its UK launch nearly two weeks ago.
In a report by the paper (via MCV), headlined, “Refund row hits Nintendo,” it claims that a “record return levels were reported” due to “thousands” suffering from headaches and dizziness related to the machine’s 3D capabilities.
The paper claimed that retailer HMV is offering full refunds on 3DS handhelds bought since launch, but only up until Thursday. One consumer reported he got a £170+ refund from GAME, whilst a forum user is quoted is saying:
“When I returned mine to my local GAME in Bexleyheath I had an argument at first but I am someone who knows how to argue and stuck with my guns. Once the guy agreed we chatted and he told me hay had had a high return of the 3DS, more than any launch product.”
Nintendo has disputed the claims, though.
“Recent reports are incorrect,” the company told Eurogamer in a statement.
“The number of calls and emails with queries on Nintendo 3DS is in fact well below the rate experienced during past hardware launches and having spoken with our retail partners there are only a handful of people who have actually gone into stores to request a refund.”
The firm added: “Nintendo 3DS was designed with a 3D depth slider that lets users adjust the 3D effect so that everyone can still enjoy this product. When viewing any kind of 3D images, including movies and on TV, some people might experience minor discomfort.
“The effects are short term and have no lasting effect; most people can continue after taking a break.”
GAME has said it’s seen “less than five people complain that they feel sick” and traded in their 3DS, while HMV has said it isn’t “refunding fully” on 3DS purchases.
3DS sold 113,000 units in the UK and 303,000 units in Europe in its first week.