The Sun: 3DS seeing “record return levels”

Tuesday, 5th April 2011 11:16 GMT By Johnny Cullen

A report in today’s Sun claims that 3DS has seen a “record” level of returns since its UK launch nearly two weeks ago.

In a report by the paper (via MCV), headlined, “Refund row hits Nintendo,” it claims that a “record return levels were reported” due to “thousands” suffering from headaches and dizziness related to the machine’s 3D capabilities.

The paper claimed that retailer HMV is offering full refunds on 3DS handhelds bought since launch, but only up until Thursday. One consumer reported he got a £170+ refund from GAME, whilst a forum user is quoted is saying:

“When I returned mine to my local GAME in Bexleyheath I had an argument at first but I am someone who knows how to argue and stuck with my guns. Once the guy agreed we chatted and he told me hay had had a high return of the 3DS, more than any launch product.”

Nintendo has disputed the claims, though.

“Recent reports are incorrect,” the company told Eurogamer in a statement.

“The number of calls and emails with queries on Nintendo 3DS is in fact well below the rate experienced during past hardware launches and having spoken with our retail partners there are only a handful of people who have actually gone into stores to request a refund.”

The firm added: “Nintendo 3DS was designed with a 3D depth slider that lets users adjust the 3D effect so that everyone can still enjoy this product. When viewing any kind of 3D images, including movies and on TV, some people might experience minor discomfort.

“The effects are short term and have no lasting effect; most people can continue after taking a break.”

GAME has said it’s seen “less than five people complain that they feel sick” and traded in their 3DS, while HMV has said it isn’t “refunding fully” on 3DS purchases.

3DS sold 113,000 units in the UK and 303,000 units in Europe in its first week.



  1. thefaulkness


    #1 4 years ago
  2. FabioPal

    Well, I must admit that I used it for just 10 minutes and, after that, my eyes were… funny!

    #2 4 years ago
  3. Badger

    Because it’s The Sun, it’s going to make me feel dirty saying this, but;

    I can quite easily believe this. I haven’t tried a 3DS yet, but if it’s anything like 3D at the cinema I imagine it would be incredibly uncomfortable after a period of time.

    I think the only way I’m going to enjoy 3D is if the screen itself had layers of pixels that actually created depth within the screen. Don’t know why that hasn’t been tried yet.

    #3 4 years ago
  4. thefaulkness

    Its not that uncomfortable and if you dont like it you can turn it off!!! You dont need it all the flipping time. Afterwards I felt the same as I would going to see a 3D movie.

    #4 4 years ago
  5. RockTwist

    GAME, HMV and Nintendo have all called The Sun’s story bullshit.

    #5 4 years ago
  6. DGOJG

    *Headesk* Its the SUN newspaper people! Its the tabloid of tabliods. The shittiest excuse for news in the UK. Its bullshit.

    #6 4 years ago
  7. DrDamn

    Wouldn’t be surprised if the primary source of info for the story was that forum post.

    #7 4 years ago
  8. The_Red

    Bullshit center known as Sun on the gimmicky new handheld with horrible launch line-up… what to believe?!
    @5 Thanks for the link.

    #8 4 years ago
  9. thefaulkness

    @5 I call shenanigans

    #9 4 years ago
  10. Zurtech

    Sounds like a Tabloid tryin to give negative press or whip up some moral panic with something related to the games industry again to me.
    Personally I’ve not had a problem with the 3D on 3DS, just moved the slider to about halfway and it’s very comfy. If I’m completely honest here, I didn’t think I’d use the 3D aspect of 3DS at all… ever. But I must say it feel very nice play, I think Nintendo made the right choice by makin the 3D go into the screen and not out.

    #10 4 years ago
  11. naffgeek

    well its the Sun so I would normally instantly assume bullshit but I played the 3ds for about 20mins at one of the demo events and felt sick for the rest of the day.

    I have never got sick playing FPS’s like some people do so I was pretty suprised.

    I would think that it affects some people like this (obviously not all).

    Also it was only when I completed a lap of Ridge Racer that it came on, so maybe its only certain games that do it.

    #11 4 years ago
  12. Amored

    I understand that some people have “problems” with the 3D, but I seriously think they are over-reacting a little bit. The first time I tried the 3DS it was… strange. But now I enjoy the 3D effects. I don’t use the 3D effects very often, because I want the battery to last longer.

    #12 4 years ago
  13. UuBuU

    I very much doubt the Sun has sufficient data to back this story up, but it’s still believeable.

    Between people complaining about discomfort, the idiots who didn’t do their research beforehand and expected a flawless and magical 3D experience, and those who are unimpressed with the reasonably shite lineup so far, I bet there’s quite a few returns.

    #13 4 years ago
  14. Blerk

    I mentioned just the other day that I know two people who have returned theirs, I don’t recall that ever happening before. That said, I still know a lot more people who haven’t.

    #14 4 years ago
  15. nikk900

    Don’t want to agree with the sun but at the gamestation where I work we have had some returned and we’ve even had some traded from people who got them online and can’t return them. It’s not just the headache reason though people just seemed to have expected more from it.

    #15 4 years ago
  16. nikk900

    Just to add, we had this one women who had a spoilt brat of a kid who returned it and then got a DSi (which she had traded in three weeks ago) because the kid didn’t like the 3d games.

    #16 4 years ago
  17. RockTwist

    While I don’t doubt some people have returned their 3DS, or that people have friends who have or even that some stores have seen 3DS machines being traded in already – the issue I have with The Sun’s report is the “Thousands” comment. That just smacks of sensationalization in the usual Sun bullshit manner.

    #17 4 years ago
  18. Blerk

    @16, more likely they discovered that their R4 wouldn’t work. :-)

    #18 4 years ago
  19. Deacon

    I knew they’ve had loads go back in Japan and I’ve been waiting for this to happen!!!

    MADE MY DAY : )

    #19 4 years ago
  20. mojo

    u speak of volumetric displays.
    they are not quite there with those techniques.

    Holo Deck is what we need!

    18: afaik r4 works on 3ds, but only with ds games.

    #20 4 years ago
  21. StolenGlory



    The pikey bastards.

    #21 4 years ago
  22. kupocake

    The 3DS battery doesn’t even last long enough for the display to cause sickness.


    #22 4 years ago
  23. SOMI

    I’ve played my 3DS quite a bit and no headaches, or no bad headaches anyway, nor was I feeling sick, the Sun are a bunch of loony spastic cunts. They are a bunch of pussies including haters who want to die so they can blame nintendo.

    #23 4 years ago
  24. Dralen

    Whether it’s true or not, it is believable. Let’s see how this turns out…

    #24 4 years ago
  25. AHA-Lambda

    in all fairness i have tried the 3ds only once and it was for about 5 mins and i did feel quite abit of eyestrain for a good 5 mins after putting it down =/

    #25 4 years ago
  26. LacrosseD

    Toughen up folks! I play it with the slider maxed out and I have had no issued. I figured the UK was a bit tougher – sounds like the whiners here in the US … matter of time until people start suing for and easy buck (or pound!)

    #26 4 years ago
  27. ManuOtaku

    Guys i will tell you a secret, but do not spread it because it can make some people be…ummm how i putted nicely…. offended, the 3DS has an slide button that can turn off the 3D effect, problem solve

    #27 4 years ago
  28. OrbitMonkey

    @27 Fantastic solution! Buy it, just don’t use it >_>
    Oh & if it makes you sick, fuck you! You must like it, its Nintendo!

    #28 4 years ago
  29. ManuOtaku

    #28 well is the same with the Other S, buy it dont use it
    P.D sorry is not the same i correct myself, buy it we dont let you use it

    #29 4 years ago
  30. OrbitMonkey

    @29 My your double standards are delicious! You got a great big hard on for people who are quite rightly miffed at Sonys removal of other OS, but people who don’t like the much hyped 3D effect of the 3ds can go fuck themselves?

    #30 4 years ago
  31. ManuOtaku

    #30 the same as yours so…. one fights for ninty and the other for sony, hey we only need and xbox and we are full dont you agree

    #31 4 years ago
  32. OrbitMonkey

    Please don’t be assuming I’m a Sony zealout dear boy :-)

    #32 4 years ago
  33. ManuOtaku

    #33 well then i will wait for the sony and xbox ones.. then to bad T_T, but you are the one who shot the first shot, so…

    Now to tell you the truth i think this is different from the other S issue, are two very different cases, if nintendo took away the option to turn off the 3D without any compensation, then i will be the first one to complain for consumers rights iam one of them.

    #33 4 years ago
  34. Wesker

    If it IS true then people are idiots. :D
    Use the 3D slider with caution, a little bit is enough. Just push it all the way, if you have orang-utan arms.

    I like my 3DS and didn’t experience any problems yet. But I guess it’s because … oh yeah … I read the damn instructions and only play for a short time in 3D mode. -.-

    #34 4 years ago

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