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Nintendo makes statements on BSOD, 3D headaches

Monday, 28th March 2011 19:20 GMT By Patrick Garratt

With 3DS only having been on sale since last Friday in the west, Nintendo’s been forced to make statements regarding both hardware and health problems related to the machine.

It was reported overnight that users were experiencing a “black screen of death,” which had caused some to take their 3DSes back to retailers.

“If anyone is experiencing any problems with their Nintendo 3DS console, we recommend that in the first instance they download and install the latest system update, now available online,” read a Nintendo statement handed to Eurogamer.

“If the problems still persist we recommend they contact their local Nintendo Customer Service centre to investigate the problem further.”

The black screen issue has apparently been fixable in some instance by simply following on-screen instructions, while in others SD card reformatting had saved the day.

Units have been returned over the matter, though.

Moving on from a figurative headache to an actual one, Nintendo UK PR boss Rob Saunders has made an official statement on the MaxConsole forums (via Joystiq) related to complaints about pain brought on by using the handheld’s 3D mode.

“We have shown Nintendo 3DS at multiple events around the world to literally hundreds of thousands of people and have received very few negative comments,” said Saunders.

“As with anything that requires focus, from reading to staring at a computer screen, taking breaks frequent breaks is always recommended. When viewing any kind of 3D images (TV, movies etc.), some people might experience minor discomfort.

“The effects are short term and have no lasting effect, in fact most players can continue after taking a short break. The Nintendo 3D was designed with a 3D depth slider that lets users adjust the 3D effect to a level that suits them for optimum enjoyment.”

And there we are. Sort your firmware out and take a break. Man up while you’re at it.

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10 Comments

  1. lexph3re

    Lol they might as well say “fuck off guys! We’ve tested this on thousands there couldn’t possibly be a problem!” Lol although 100′s of thousands still makes up for about 1% of the human population. I would assume its not unlikely that some people could get considerable headaches. But hey what do I know I’m no tester.

    #1 3 years ago
  2. ManuOtaku

    #1 well at least they are not saying, first buy an expensive tv set, then an expensive, and ridiculous looking glasses mind you, and then “fuck off guys” you are part of the minority, but thanks for buying three of our products.

    #2 3 years ago
  3. Gama_888

    “man up while your at it”
    nice one pat ;P

    #3 3 years ago
  4. Patrick Garratt

    http://kotaku.com/#!5786255/3ds-turns-up-used-in-spades

    #4 3 years ago
  5. lexph3re

    I don’t know about that one manu 3d seems to be supported pretty nicely for tvs. Atleast, I’m only noticing because I’m still researching for my 3d tv. But in the end both ways leave you but hurt

    #5 3 years ago
  6. Erthazus

    @4, thats until Nintendo’s first party will arrive with Mario and Ocarina.

    #6 3 years ago
  7. hitnrun

    @1 That’s the real issue: the scale of the probable customer base. If 50 million people own these things within a few years, that’s at least 500,000 people with serious headaches, 5 million who will claim to have headaches, 10 million+ people who will get eyestrain from not turning down their 3D slider, 50,000 adults who will claim it ruined their eyesight, 100,000 very young kids whose parents will ignore the warnings, etc.

    Scale is problem because it makes epidemics and front-page scandals out of problems that look statistically small. If I told you the Earth will be scourged by a plague that will kill a million people this year, you would think of a biological holocaust. But then if I told you “it’s TB and it happens every year,” you would say “Oh.”

    #7 3 years ago
  8. lexph3re

    Fortunately were not talking about survival of the fittest here and video games. There will more then likely be about 70million gaurenteed to sell because of the fan base nintendo has acquired. But seeing how we can’t pridict everyones possible symptoms for all we know it could be 50mil enjoying 3ds with no problem and 20 mil with problems. But consider the fact we know ds has about 100mil devotes. A couple 100thousand testers is like testing 1% of the potential market.
    No one really knows the long time strain this COULD have on the consumers because the systems probably move just under 1mil since uk,jpn, and us launch. Only time will tell but shouldn’t be dusted off so early in the game. But, we are talking about a business model to a ethical model.

    #8 3 years ago
  9. frostquake

    What he doesn’t say, is that all these “EVENTS” people stood in line to play and were only allowed to play for usually 15 minutes at a time, some allowed for 30 minutes.

    They never played for 2 hours at a time. Almost all my friends who bought one were playing all night, because they were excited. So it won’t be uncommon for a gamer to play an hour or longer, that is where the real problem will come in. Several of them, got sick with Migraines.

    Just like they denied the Virtual Gameboy gave people headaches, because at events people never got them. Then when people, like me, played them at home for an hour or more, we got MASSIVE headaches, nausea, and vomiting.

    Now they make jokes about it, at gaming events. They will also joke about the 3DS in 10 years as well!!

    #9 3 years ago
  10. Psychotext

    I know a few people who have thrown up after watching movies, and I got a massive headache from watching Avatar (no, not just because of the story!)… so I wouldn’t be in the least bit surprised if the same thing happens with the 3DS. At the end of the day, these things work by tricking your eyes / brain into thinking you’re looking at a real 3D scene… I guess some people’s brains like tricking less than others.

    #10 3 years ago

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