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Blizzard answers Real ID community questions through Q&A

Friday, 16 July 2010 22:53 GMT By Stephany Nunneley

nuclearmeltdown

Blizzard’s sent over a Q&A regarding the whole Real ID meltdown that took place over the last couple of weeks.

In it, Blizzard tries to reassure folks and calm fears over the Facebook integration to WoW, the discarding of its plans to use real names on its forums, and just exactly what its plans are for Real ID.

The good news, is you can now “opt out of appearing on their Real ID friends’ “friends of friends” lists”, and Blizzard insists it will not allow third-parties to steal your information, while still trying to wrangle the trolls on the forums.

Here is the Q&A sent to us in its entirety:

Answers to Common Community Questions About Real ID

Since the launch of the Real ID system in World of Warcraft, we’ve received a number of questions from the community about our plans for the service, features like StarCraft II’s Facebook integration, and how we see Real ID evolving in the future. We’ve been keeping tabs on the conversations on our forums, social media sites, and fansites, and have compiled some of the most common questions to answer for you here. We hope you find this information helpful, and we look forward to hearing your feedback and continuing the conversation in the thread below.

Q: Do you have any plans to allow players to not show their real name to friends of friends while using the Real ID system?

A: As with any new feature we add to our games, we’ve been evaluating how Real ID has been used since its release to identify new functionality that would help improve our players’ experience. The in-game Real ID “friends of friends” list is designed to give players a convenient way to populate their Real ID friends list with other players they know and trust in real life, allowing them to quickly and easily send Real ID friend requests to these people without having to enter their Battle.net account names. However, we recognize that some players would prefer not to be displayed on friends lists in this fashion, so we plan to include an option that will allow players to opt out of appearing on their Real ID friends’ “friends of friends” lists. We’re anticipating this feature to be available for StarCraft II shortly after release of the game, and World of Warcraft at around the same time — we’ll have more information for you in the coming weeks.

Q: What are your plans for Facebook integration?

A: With regard to Facebook, our goal is to help Blizzard gamers on Battle.net more easily connect to their real-life friends and family. For the launch of StarCraft II, we are introducing an optional Facebook friend finder feature to help achieve this goal. The friend finder enables players who decide to use it to easily populate their Battle.net friends list by sending Real ID friend requests to the people on their Facebook friends list who have Battle.net accounts. We hope players will find this feature convenient, but it’s completely optional. In the long term, we hope to give players who use Facebook some fun, and also optional, ways to share what they’re doing in Blizzard games with their friends, similar to the optional World of Warcraft Armory integration now available, but we don’t have any specific plans to share at present.

Q: How does the friend finder in StarCraft II work? What’s sent to Facebook?

A: When you use the Add a Friend feature in StarCraft II, one of the options you’ll see is to search your Facebook friends list for people who also have Battle.net accounts in order to quickly send them Real ID friend requests. When you click this button, you’ll be asked to enter your Facebook login information, and you’ll then see a list of your Facebook friends who also have Battle.net accounts. You’ll then have the option to send any of these Facebook friends a Real ID friend request in-game. (Keep in mind that for someone to appear on the list, their Battle.net account email address must match their Facebook email address. In addition, you’ll see the names of any Facebook friends who have registered Battle.net accounts, regardless of whether they have Blizzard games attached to their account or just, for example, created the Battle.net account to make a purchase on the online Blizzard Store.)

It’s important to note that Blizzard Entertainment does not share any personal information with Facebook as part of this process. Keep in mind that as with other Real ID features such as the “friends of friends” list, our goal with the friend finder feature is to create convenient options to help players easily find people they know in real life on Battle.net without having to remember email addresses or account names. We hope players will find the feature easy to use and convenient.

Q: How can I prevent World of Warcraft add-ons from accessing Real ID first and last names without my knowledge?
A: As always, we recommend that you get your UI add-ons through reliable sources. It’s important to note that without installing a UI add-on specifically designed to retrieve that information, there’s no risk of it being accessed. On our end, we’re looking into the issue and are at work on some changes that we can make to help protect against these types of add-ons. We’ll provide further details as soon as we have more information to share.

Q: Are you secretly trying to build a social gaming platform with the new Battle.net?

A: It’s no secret — as we’ve discussed openly since we first started sharing our plans about the new Battle.net, one of our goals is for it to serve as a social gaming service for Blizzard gamers. This was a deliberate and open design decision, driven 100% by the desire to create an even better online experience for our players by giving them powerful tools to compete with and stay connected to their real-life friends and family.

Q: If my account was compromised, what information about my Real ID friends would a hacker have access to?

A: We take account security very seriously, and we offer a number of ways to help players keep their account secure, including the Battle.net Authenticator and the free Battle.net Mobile Authenticator app, available for a wide range of mobile devices. Aside from your friends’ first and last names, no other personal information is shared through the in-game Real ID system.

Q: What’s a StarCraft II “character code”?

A: When you first log in to StarCraft II, you’re prompted to choose a single character name. This is the only name you’ll use on Battle.net, and it’s tied to your StarCraft II license. In order to allow players to select any name they wish regardless of whether another player is already using the same name, we then generate and assign a three-digit character code that uniquely identifies the player. When posting on the forums of the new StarCraft II community site, players will be posting using their StarCraft II character name and character code.

Q: Will the new StarCraft II forum posting name format (character name + character code) carry over into the forum communities of other Blizzard games?

A: Following our recent decision to no longer use real first and last names on Blizzard forums, we’re still evaluating how we’ll move forward with our other forums. Our ultimate goal is still to promote constructive conversations and improve the overall forum experience for our players, and we think increasing accountability is an important part of achieving that. StarCraft II already uses a character name and character code combo in-game, which serves as a unique player identifier and fits well with our goal for the forums. World of Warcraft handles player identification differently, so we still need to determine whether adding a character code system like in StarCraft II is the best solution. Ultimately, we want to come up with a system that makes sense for each community and fits our long-term vision for the forums.

Q: Are there any plans to change the in-game Real ID system so that players will have the option to display an assigned user name instead of their real names?

A: The Real ID system is designed to help real-life friends and family who decide to use it keep in touch with each other across Blizzard games, and our goal in using real names is to ensure that players will be able to maintain long-term, meaningful relationships on the service for years to come. One way it helps make that happen is by eliminating the need to remember who, for example, “Thrall123″ really is when you see him or her pop up on your friends list again after months — or years — of being offline. Ultimately, we think this is the best way to ensure players who use Real ID are able stay connected with the people they enjoy playing with most in the long-term, and we don’t currently have any plans to change the system so it can be used with character names or alternate handles instead. That said, Battle.net is a living, breathing service that we will continue to evolve over time as we evaluate how players are using it and identify new ways to improve the experience.

Q: What plans are there to improve moderation since the use of real names on the forums has been changed?

A: Our new community sites’ forums, beginning with the StarCraft II site, will have an improved moderation system as well as a post-rating system which will help our players promote the conversations they find the most constructive, as well as help forum moderators identify quality discussions. This, coupled with the unique StarCraft II character name and code, will help us to create a more positive atmosphere based on community interaction and accountability.

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5 Comments

  1. Droid

    All this online logging of customers details has gone way too far nowadays. It’s almost as if you have to give over your credit card pin number, shoe size and blood type, just to play a new game. Then if/when their servers get hacked they point people to the hidden terms and conditions you had to agree to to install it. It’s time to boycott games like this methinks. It’s no wonder people pirate stuff.

    #1 5 years ago
  2. Grimrita

    PR stunt the whole thing? Hell, even the BBC covered this

    #2 5 years ago
  3. OlderGamer

    I would love to know what the motivating factors behind why they droped RealID. I mean really … sure we know fan pressure. But did a massive amount of wow players close their accounts? I know I did, it the only way I could think to send my message and have it heard.

    I just wonder how many other people did the same? Or did Starcraft II preorders start canceling?

    #3 5 years ago
  4. bugmenot

    Fuck you Blizzard. Fuck you and your cheap Facebook clone, and give gamers what we really want. More LAN support and less selling our personal details to every company in the world.

    #4 5 years ago
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    The Hundred Years War wasn’t ended by the superior forces of the French cavalry: it was ninja. Bladestorm: Nightmare Battlefield sim. Take control of dozens of unit types. You play a mercenary, fighting for both France and England, usually at your own discretion. Unit variations liven things up; Lady Lancers replace Knights. Vikings replace Swords. […]

  • First Bloodborne speedrun is in, game finished in under 45 minutes

    Bloodborne has been out for less than a week in most parts of the world and the first speedrun record has already been achieved. YouTuber Oginam_tv managed to finish Bloodborne in under 50 minutes. Of course not without utilising more than his fair share of exploits, including level-skipping glitches, as well as the item duplication […]

  • Advanced Warfare Infection gameplay shows the new map, monsters, extraction mechanic

    We’ve got some new gameplay footage from Advanced Warfare’s Exo Zombies episode 2 – Infection. Arekkz went to L.A. this past weekend and played the new map that Infection brings to Exo Zombies mode in Advanced Warfare. The map is noticeably larger than that of the first episode, with more branching paths you can unlock. […]

  • Hotline Miami collector’s edition is close, 50% already achieved

    The Hotline Miami crowdfunding effort to produce a special collector’s edition is going strong with 50% of the target achieved. Gamer Network’s collector’s edition initiative has announced that funding for the Hotline Mimi Gamer’s Edition has reached 50% of its goal, with just over nine days to go. The collector’s edition is a one-of-a-kind bundle […]

  • Woah Dave will be an extra free PS+ game on PS4 in April

    Indie platformer Woah Dave will be made free to PlayStation Plus members on PlayStation 4 in April, but it’s not part of the month’s main Plus offering. Woah Dave is a “secret” April PlayStation Plus game, according to Sony. The game is a 2D platformer that received positive feedback when it was released on PS […]

  • Mortal Kombat X: three international tourneys announced, $100,000 prize pool

    Warner Bros. has announced a new series of Mortal Kombat X tournaments with a prize pool starting at $100,000. Mortal Kombat X Worldwide Competitive Program is a series of tournaments that kick off in April and allow players from the around the world participation. The tournaments are the Fatal 8 Exhibition Tournament, Mortal Kombat X […]

  • Project CARS to receive a free car every month, starting with the Lykan Hypersport

    The Lykan Hypersport, the supercar featured in one of Furious 7′s action set-pieces, will be a free download for Project CARS owners. To thank the fans for their patience throughout Project CARS development and several delays, developer Slightly Mad will be giving all owners one in-game car for free each month. The first car will […]

  • Leaked Halo Online gameplay shows weapons, maps, and more

    Gameplay from the upcoming, Russia only, Halo Online has leaked online and it looks like a mix of Halo 3 and Halo Reach. Microsoft announced last week that a free-to-play Halo game is in development at Saber Interactive. The game will be available in Russia only, at least on launch. YouTuber Noble, with the help […]

  • Get PlayStation 4 with the PS Camera and The Last of Us for $399

    US retailer Best Buy is offering a free PlayStation Camera with the purchase of The Last of Us PS4 bundle. If you’re in the US, Best Buy is having a very good deal on PlayStation 4 systems at the moment. If you buy The Last of Us PS4 bundle, you’ll automatically get the PS Camera […]

  • Dragon Age: Inquisition Jaws of Hakkon DLC comes to PS4 in May

    Dragon Age: Inquisition Jaws of Hakkon DLC has been given a release window for PS3, PS4, and Xbox 360. Jaws of Hakkon, the first story add-on to Dragon Age: Inquisition was released last week on PC and Xbox One. The release was a complete surprise, as there was no prior announcement. What was also surprising […]

  • Watch Rainbow Six Siege developers stream new gameplay right now

    Rainbow Six Siege developers are about to livestream new gameplay footage. Come and watch with us. The livestream below starts at 7pm UK time/6pm GMT. Ubisoft will be showing new gameplay footage and will talk more about the operator system, which was revealed today. The footage will be from the PC alpha build. Expect more […]

  • Advanced Warfare Exo Zombie Infected trailer shows new weapons, massive enemy

    Call of Duty: Advanced Warfare Exo Zombies episode 2, Infected, has been shown off in a new trailer. The official trailer for Exo Zombies Infected is here with footage of the new gear and new enemies. All of which help set up the mess everyone’s making at Burger Town. John Malkovich and co are dropped […]

  • Rainbow Six Siege collector’s edition comes with a 120-page field manual

    Rainbow Six Siege will be getting a collector’s edition and it comes with a 120-page guide. The Rainbow Six Siege collector’s edition has been fully detailed. It’s called the “Art of Siege Edition” and will be available for PC, PlayStation 4, and Xbox One, priced £65. Here’s what you get: A copy of the game […]

  • Rainbow Six Siege trailer is all about the operators

    Rainbow Six Siege has a new trailer available explaining the operator system. Operators are what makes any Counter Terrorist Unit and you will get to choose each of them individually before assembling a team. Any operator you choose will not be available for others though, so planning ahead will be crucial. The new trailer shows […]

  • Spotify now available on PS3 and PS4, lets you play music in the background

    Spotify has arrived on PlayStation 3 and PlayStation 4. The Spotify app is now available in 42 countries on PSN. The app was part of last week’s firmware update and can be found under PlayStation Music. Anyone can download it, as it doesn’t require PlayStation Plus. You can use your PSN account to subscribe to […]

  • Let’s talk Battlefield Hardline weapon balance

    The weapon balance in Battlefield Hardline is causing a controversy among the players. Are some weapons too powerful, or are other not powerful enough? Westie has been playing Battlefield Hardline since it the day it came out and he has some opinions about the state of weapon balance as it stands right now. Westie also […]

  • UK Charts: Bloodborne enters at No. 2, Battlefield Hardline defends No. 1 spot

    Battlefield Hardline has defended the No. 1 spot in the UK Charts against Bloodborne’s impressive numbers. The UK Charts for the week ending March 28 show Battlefield Hardline continuing to hold the top spot despite dropping 43% in sales. Bloodborne achieved the No. 2 spot and came only 22,500 copies short of becoming number 1. […]

  • Halo 5: Guardians release date and new trailers released

    Halo 5 is coming in October. Are you ready? Halo 5: Guardians has been slapped with a release date of October 27. Microsoft and 343 Industries also released a new trailer to mark the news; check it out below. “The Master Chief. Spartan Locke. Who is the hunter and who is the hunted?” Microsoft said […]

  • Denial wins Call of Duty Championship 2015

    In a weekend where favourites crashed out and non-US teams took a beating, Denial stepped up to take the title and $400,000 prize Denial have beaten Revenge to win the Call of Duty Championship 2015, claiming a $400,000 prize. Taking place in downtown Los Angeles, 32 of the best teams in the world battled it […]

  • Call of Duty: Advanced Warfare Ascendance DLC- check out new maps and the grapple ability

    Advanced Warfare’s Ascendance DLC is looking pretty sweet in these two new videos. The Call of Duty Championships this weekend have given our very own Arekkz a chance to check out the new Ascendance DLC coming this month. Take a look at all four new maps as well as the cool new grapple ability (which […]

  • Advanced Warfare’s Exo Zombies gets a “mini boss” with Ascendance DLC

    Zombies mode gets an exo-kick up the ass with Advanced Warfare’s second DLC drop, Ascendance. When Call of Duty: Advanced Warfare’s Ascendance DLC drops this week, players will be going up against some tougher challenges in Exo Zombies mode. “It’s all zombies, all of the time,” says High Moon Studios Matt Tieger, head of the […]

  • GTA Online user videos show out of character Lester, important Police Business

    You know, Lester isn’t as soft as he lets on, at least in these two GTA Online videos he’s not. The first one below is from YouTube user 10Phoenix01 Gamer, showing Lester kick a guy’s ass. It’s apparently punishment for running over the player – at least that’s the way it appears. A second video […]

  • Guild Wars 2 devs explain how the Map Bonus system, precursor crafting work in Heart of Thorns

    ArenaNet has posted information on the Guild Wars 2 website explaining how crafting mastery, and crafting a legendary weapon, will work in the Heart of Thorns expansion. There’s also information on the new Map Bonuses system, which will make acquiring crafting materials a more “directed activity” and streamlined experience. The new system will also add […]

  • Fly around your creations in Cities: Skylines with the Flight Cimulator mod

    Cities: Skylines players can now fly over their creations thanks to the Flight Cimulator mod. Created by Ulysius and available through the Steam Workshop, the mod allows the user to simulate flight through simple controls. According to the mod notes, it is still a work in progress as Ulysius plans to add building collisions , […]

  • The Walking Dead, Better Call Saul arrive on PlayStation Vue

    Sony has announced the addition of AMC to its PlayStation Vue service, which soft launched in Chicago, New York City and Philadelphia earlier this month. Those who use the service can now get their Better Call Saul and The Walking Dead fix, and also watch the Sundance channel, WEtv and IFC. AMC and WEtv are […]

  • Play the first level of Super Mario 64 in your browser

    Thanks to Roystan Ross and the Unity engine, you can play the first level of Super Mario 64 in your browser. This little nugget came to my attention yesterday, and unfortunately it became lost on my worksheet. Better late than never, I suppose. Anyway, the level is free-to-play and if you don’t wish to play […]

  • Steam’s Discovery Update has helped increase revenue for smaller titles

    Valve has said its Discovery Queue has increased product page views across Steam by 30% since the company launched the Discovery Update. According to Valve, 75% of those views come from the Discovery Queue, and 16% of product views can be attributed to the Discovery Queue. Even Steam Tags clicks have increased. The system is […]

  • Halo: The Master Chief Collection April update includes “more ranked playlists”

    The next content update for Halo: The Master Chief Collection will “address a variety of issues across the game,” according to 343 Industries, including specific improvements to ranking. New quit and betrayal penalties are also in the works as the development team prepares to roll out ranks to additional playlists. According to 343, the latest […]

  • Get Spec Ops: The Line for free through 2K Games sale on Humble Store

    A 2K Games sale is going on this weekend on the Humble Store with up to 83% off on select titles. Games on sale include Evolve, Bioshock, Civilization and other franchises. Plus, Spec Ops: The Line can be yours for free with the purchase of any -2K title on sale. To see the full list […]

  • Dota 2 The International 2015 tickets are sold out

    Tickets to Dota 2 The International 2015 are now sold out, which shouldn’t surprise anyone. The tickets went on sale in two phases starting March 27. Phase one sold out in six minutes, and phase two sold out in four minutes. Each round of sales offered the same quantity of General Admission tickets priced at […]

  • Here’s what’s expected in Battlefield 4′s Weapon Crate DLC – video

    A new Battlefield 4 drop is on the horizon, and to give you an idea of what to expect, we have a video for you below featuring information on the Weapon Crate DLC. According to Battlefield expert Westie, players can expect five new weapons along with the return of the Gun Master game mode. The […]

  • Pillars of Eternity issues to be addressed in patch 1.03, expected next week

    Obsidian Entertainment plans to release a Pillars of Eternity patch next week to combat issues users have reported. Until the patch is released, the developers have posted workarounds for some of the most common issues. The issues reported span framerate drops, inability to launch the game unless in administrator mode, crashes on 32-bit machines, animal […]

  • Mortal Kombat X videos show Erron Black gameplay, Ermac fatalities, more

    Erron Black, the gunslinger which was outed for Mortal Kombat X in the achievements listing last week, was featured in the latest livestream from NetherRelam Studios yesterday evening. Along with gameplay, fatalities and variations for Black, the developer also provided a look at gameplay for: Ermac vs Mileena; Ermac’s brutality and fatality moves; Lui Kang […]

  • The Legend of Zelda Wii U: 2015 release not a “priority”, skipping E3

    The Legend of Zelda franchise producer Eiji Aonuma is featured in the latest video update on the status of The Legend of Zelda for Wii U, stating a 2015 release is no longer a “number one priority” for the team. While Aonuma never specifically says the game has been delayed into 2016, the announcement confirms […]

  • Destiny gameplay designer exits for Bethesda

    Destiny’s senior gameplay designer Josh Hamrick announced on Twitter overnight he would be leaving the company in a week’s time for Bethesda. Hamrick joined Bungie in 2009 after working two years at Midway Austin, where he created multiplayer maps, modified single-player levels, and other designer functions. He was in charge of fixing bug in code […]