Thu, Sep 17, 2009 | 15:39 BST

SCEE expresses “serious concerns” over Watchdog report accuracy

ps3

SCE UK boss Ray Maguire has expressed “serious concerns” about a Watchdog program airing tonight in the UK, which takes on PS3 hardware failures.

“From [our] correspondence to date, I have serious concerns as to the accuracy of these allegations and the likely tone of the Watchdog report,” said Maguire in a six-page letter you can read in full on GI.

“The information that you have provided suggests a fundamental misunderstanding of the technical issues and a mis-characterisation of SCEUK’s OOW repairs policy.”

Maguire added: “We entirely refute the suggestion that PS3 consoles have an inherent defect or other design issue which is akin to any warranty issue experienced by another console manufacturer.

“SCEUK has sold 2.5 million consoles in the UK since March 2007 and stands by the quality of its products. Clearly the allegations you propose to air in your program might have the potential to adversely effect Sony Computer Entertainment’s reputation for supplying high quality products and customer service and we take very seriously any issues that can impact the public’s or our customers’ confidence in those products.”

This is going to be awesome. Have a read of the letter, then watch Watchdog at 8.00pm BST on BBC 1 tonight.

68 comments

#51

Robo_1
17/09/09, 7:30 pm

@OwningXylophon

“But at least MS were big enough to admit there was a flaw and extend the warranties to cover it rather than putting their fingers in their ears and saying it never happened.”

The problem with RROD though was that it was clearly a huge problem which was effecting over a third of all people who owned a 360. There was a provable fault with 360′s production, and extending the warranty was the least they could do to appease the public at that point. It had nothing to do with being ‘big enough’, as they lied exhaustively about the situation until they realised it was beginning to spiral out of control and into the mainstream press.

It’s not been proven yet that early PS3 models have a systemic design flaw, and that’s why Sony can’t extend warranties, as if they do it’s as good as an admission that there is a problem. It would hurt the image of the brand, so it’s perfectly understandable that Sony are going to go all out to defend themselves against such claims, if they can prove that they are unfounded.

That said, they absolutely should be judged and put under the same level of scrutiny that MS were, and if enough sources come forward and verify a design flaw with the 60gb models, then absolutely they should either extend the warranty or issue a product recall. The amount they’re charging for repair does seem unreasonably high when weighed against the value of the machine itself, so if they are found to have purposefully put machines on the shelves with a design flaw, people who bought those consoles have every right to be compensated.

At this point though, the only real evidence is anecdotal, and I get the feeling that Watchdog are purposefully drawing parallels to the situation with 360, in order to drum up a sensationalist news story. The whole PRAT thing pretty much sets the tone of how they’re going to handle things, and I can perfectly understand Sony being livid that what will be seen by Watchdog as a nice little ratings booster, could seriously harm the image of their brand.

Bottom line, whoever fails to prove their case deserves the consequences.

#52

theevilaires
17/09/09, 7:38 pm

You know all this talk about defective consoles might come back to bite me in the ass later. I pray to GOD I don’t get jinx and get the YLOD while I’m playing M.A.G. :D …thanks again Seraphemz! you are the man!

#53

g00nerz
17/09/09, 9:09 pm

Just saw the show. Oh my f*****g god, they made a yellow light of death song.

I think a vast majority of my TV licence fee is going to be contributing to the damages the BBC will be paying Sony after that debacle. Oh dear.

#54

G1GAHURTZ
17/09/09, 9:11 pm

I watched it.

It made me LOL.

#55

pracer
17/09/09, 9:16 pm

So, what happened? Any way us yanks can’t get a view?

#56

G1GAHURTZ
17/09/09, 9:24 pm

They just basically gave the impression that there was an inherent problem with the PS3 that was really easy to fix, and that Sony were making loads of money charging for repairs.

It’s just the kind of tabloid style reporting that the program is known for…

#57

pracer
17/09/09, 9:25 pm

Gotcha G1GA thnx

#58

reask
17/09/09, 9:26 pm

So was it blown out of all proportion then?

#59

theevilaires
17/09/09, 9:32 pm

I missed it :( I’ll check for youtube vids tomorrow.

#60

Hunam
17/09/09, 9:40 pm

Watchdog is known for tabloid reporting now?

/files in new information
/files under sub-section: Fan-boy tears.

#61

G1GAHURTZ
17/09/09, 9:44 pm

Yeah, totally reask. Although tbh, if you weren’t a gamer, it’d definitely put seeds of doubt in your mind if you were thinking of picking up a PS3 before you saw it…

Can you get BBC over there tea?

Oh, here it is: http://www.youtube.com/watch?v=bDu9ePWF4gg

#62

G1GAHURTZ
17/09/09, 9:46 pm

Watchdog is known for tabloid reporting now?

/files in new information
/files under sub-section: Fan-boy tears.

LOL!!!

So I’m a PS3 fanboy now eh!?!?

HAHA!!! Nice!

#63

Syrok
17/09/09, 9:50 pm

Heh, what an unprofessional looking TV show.

Would love if they could send the repair guys to me, though. :)

#64

theevilaires
18/09/09, 12:49 am

thanks for the link G1GA

#65

DexxaxeM
18/09/09, 9:36 am

For all the sceptic (or lucky ones) take a look at this:

http://videogame-market.blogspot.com/2008/04/truth-behind-ps3-failure-rate-plague.html

I found it while serching for comfort after my first ps3 stop reading disks… And this article is quite old… Immagine all the links updated…

SCE should manage this problem more seriuosly!

#66

Filofax
18/09/09, 10:26 am

@DexxaxeM

That’s the biggest load of old shite I’ve ever had the misfortune to read.

#67

Gamoc
18/09/09, 12:22 pm

Damn you both, I want a MAG beta code! :-(

#68

pracer
18/09/09, 12:27 pm

How is Mag? How well does something that large work over the PSN, because to be honest that’s my biggest concern. maybe its my PS3 but it is slow as hell with downloads and such, and am worried about online lag in a game as massive as Mag. Any info would be awesome.

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