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Microsoft working on fix for "rare" Live ID-Gamertag deletion issue

Patrick Garratt avatar
News by Patrick Garratt Founder & Publisher (Former)
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Nelson's responded to reports that dormant Live IDs could lead to Gamertags - and all associated Gamerscore - being wiped from Xbox Live, saying that Microsoft's looking for a solution and that the issue is "rare".

"In the rare case that you DO NOT sign in to Xbox.com or another website that uses Windows LIVE ID (like Hotmail) it is possible that your Windows LIVE ID expires (goes dormant)," said the exec.

"An Xbox LIVE Gamertag is unrecoverable from the system only when the associated Windows Live ID has become dormant and the Gamertag has been deleted from all Xbox 360 consoles."

He added: "We are actively working on an update that will allow you to link your Gamertag to a new Windows Live ID if one becomes dormant."

Just use your Hotmail, OK? Before you're punished by having four year's worth of Gamerscore wiped.

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About the Author
Patrick Garratt avatar

Patrick Garratt

Founder & Publisher (Former)

Patrick Garratt is a games media legend - and not just by reputation. He was named as such in the UK's 'Games Media Awards', the equivalent of a lifetime achievement award. After garnering experience on countless gaming magazines, he joined Eurogamer and later split from that brand to create VG247, putting the site on the map with fast, 24-hour a day coverage, and assembling the site's earliest editorial teams. He retired from VG247, and the games industry, in 2017.
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