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Broken WAR in Europe – GOA denies launch registration issues

Friday, 19th September 2008 10:12 GMT By Patrick Garratt

warlogin.jpg

GOA has denied that Warhammer Online is still experiencing registration issues in Europe, despite the fact that it… is.

New users are complaining that they’re unable to log into WAR’s European site, following assurances from GOA last week that issues experienced in the open beta would be cleared up before launch.

“Your information is inaccurate, sorry,” we were told by a rep this morning. “These problems stem prior to the launch.”

Which is fine, despite the fact that we personally can’t log into the European WAR site. We bought the game yesterday, and didn’t participate in the beta.

Not being able to log in means we can’t set up an account and patch the client. Which means we can’t play the game.

None of this is being helped by the fact that there’s no customer support available for the game by phone. Only email.

We’re also hearing reports of queues of around 30 minutes to get onto a server for those that have managed to register.

GOA added that the launch was on track.

“For your information, our launch went very well yesterday,” said the rep. “Our figures are good.”

We’re waiting on further comment from GOA in France and UK PR reps.

Breaking news

14 Comments

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  1. evilashchris

    Have you tried this page? http://www.war-europe.com/#/activation/?lang=en

    #1 6 years ago
  2. epic_wanderer

    I found it very awkward to set it up yesterday but if you click on the ‘register’ button below the disabled login that sets you up an account. Now, you can’t do anything with this account yet except click on the ‘code’ button which lets you link the account with a code on the back of the manual. After a several minutes (took about ten for me) you either get an email saying why the link didn’t work (incorrect password for me) or that it was successful. After you have done this it should let you log in to the game (which immediately downloads 822MB of patches over about 4 hours).

    Apologies if you’ve done this but I did manage it yesterday after buying the retail copy and played for about 4 hours last night. I joined a low pop server and it worked pretty well aside from a few instances of lag.

    #2 6 years ago
  3. patlike

    I’ve just spoken to UK PR. They’re sending over a 10-point plan about how to access the game without actually logging in.

    #3 6 years ago
  4. patlike

    I’ve added my code into that “code” bit as well, but there’s no button to even send the form once I’ve entered it.

    #4 6 years ago
  5. Freek

    Is there anything “online” that works from day one? You’d think the industrie would learn a thing from all these launch issues and perhaps do it right “the next time”.

    #5 6 years ago
  6. epic_wanderer

    Yeah, don’t know what’s going on with that: there was a button there yesterday! I had to use IE to get the registration buttons to show (usually use Chrome) but that appears to work now.

    #6 6 years ago
  7. El_MUERkO

    pat you have to understand that you bought the box, not the right to play the game, why so tetchy?

    GOA! FUCK YEAH!

    #7 6 years ago
  8. patlike

    Bloody hell :S

    #8 6 years ago
  9. Tiger Walts

    Is point 1, “Find a dodgy free server”?

    #9 6 years ago
  10. epic_wanderer

    Just had another go with the code page (in IE): the button only appears when you have filled all the code fields (i just filled them all up with zeroes and it still worked). The button will appear even if you don’t type in any login info.

    #10 6 years ago
  11. David

    Its EA’s policy to deny, deny and when that doesn’t work call you a liar and deny some more

    #11 6 years ago
  12. Whizzo

    That login box is just for the website not the game or registration, it’s pretty hopeless on GOA’s part that it’s sometimes usable and sometimes isn’t.

    #12 6 years ago
  13. patlike

    I’ve just been sent through an unofficial guide to getting into the game by a UK PR rep, but he’s checking now to see if we can post it. They seemed to be unaware of the “missing button” issue, and that’s being checked now.

    #13 6 years ago
  14. Hunam

    Are you going to bill them for the consultation?

    #14 6 years ago