Thu, Sep 18, 2008 | 11:39 BST
Peter Moore: My words on RROD were “twisted so that it looked like I didn’t care”
Peter Moore has claimed that comments made him during the peak of the RROD 360 furore were twisted by the press.
“A year and a half ago we had a very difficult time with Xbox 360, with the hardware issues, and there are things that I’ve said that have been immortalized, and you try to say, well that’s not what I meant,” he said.
“Infamously, a guy called Mike Antonucci of the San Jose Mercury news interviewed me and was really pushing hard, and of course when you’re dealing with something as sensitive as defective hardware, you’ve got to be very careful what you say, not only about messaging but it’s about legal issues. If you say things out of line on behalf of a company, you’re exposing the company to lawsuits, people will take what you say and use it in a court of law – and Microsoft knows that very well.
“But I was focused at that time on trying to get customer service up and running to take care of some hardware problems, and I said, ‘You know, things break’, and then I was called Marie Antoinette – let them eat cake. But the context I was using wasn’t flippant, the sentence was, ‘things break, but our job is to go fix it for you’. So what I said was twisted to that it looked like I didn’t care.”
Moore was speaking in the fourth part of an ongoing Guardian interview. Take a look. There’s loads “Moore” there.