Comments on: EA refuses to process Rock Band warranty request in Ireland

By: EdwardTivrusky

EdwardTivrusky — Thu, 14 Aug 2008 10:48:59 +0000

Yet again, Rock Band disappoints. It’s sold well for a game that has done it’s utmost to annoy customers. 0_o
Seems EA aren’t happy with ActiBlizz taking their “Evil Corporation” crown and they want it back.

By: morriss

morriss — Thu, 14 Aug 2008 08:23:42 +0000

Bit weird, innit.

By: SplatteredHouse

SplatteredHouse — Thu, 14 Aug 2008 08:08:09 +0000

This sounds simply disgraceful.

By: mortiferus

mortiferus — Thu, 14 Aug 2008 01:30:12 +0000

@Quiiick

Are you kiddin me? If a consumer purchases a product and it breaks under warranty due to technical or manufacturing issues (and not abuse of course )and you cant ship them a replacement because of tax/vat/fines whatever, then guess what You Should Not Have Sold It In That Country To Begin With!!!

So, I guess if your 360 Red rings in Dublin you’re out of luck cause MS wont send you a replacement? C’mon! What happened to SLA’s and Customer Rights.

By: Whizzo

Whizzo — Wed, 13 Aug 2008 22:16:48 +0000

Surely EA are in breach of consumer protection laws in not supporting a product that has been bought in Ireland and isn’t a grey import?

By: wz

wz — Wed, 13 Aug 2008 21:49:25 +0000

Wait – they ask their customer to give some relative’s address to relay their package to a different country? 1UP for professionality.

By: Quiiick

Quiiick — Wed, 13 Aug 2008 21:44:32 +0000

@ mortiferus
Yes, it’s absolutely ridiculous!
But I bet it’s not EA’s fault … maybe

By: El_MUERkO

El_MUERkO — Wed, 13 Aug 2008 21:35:29 +0000

i bet it’s something to do with the retarded electronic goods tax in ireland

By: mortiferus

mortiferus — Wed, 13 Aug 2008 20:40:15 +0000

Absolutely Ridiculous! Shame on you EA!