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Videogaming247 has gotten hold of an email correspondence between an irate Irish Rock Band customer and EA customer services, wherein EA says it’s unable to honour warranty requests in Ireland.
The costumer had requested a replacement drum pedal, but EA would only send it to either the US or UK.
“Unfortunately, at this time we are unable to process warranty requests in Ireland,” says the mail.
“If you know anyone in the United States or United Kingdom that we could send a replacement pedal to for you, we can do that.”
The customer now has to call EA in order to get the pedal posted to his sister, who lives in the UK. EA has not offered to pay the shipping costs from the UK to Ireland.
To top it all off, one question from the punter has gone completely unanswered by the firm:
“Can you please tell why having paid €240 you cannot provide support to Ireland? Surely if the game is on sale here then it should be covered by warranty? This doesn’t really make any sense to me at all.”
Doesn’t make any sense to us either.
By Mike Bowden
Viewing 9 responses
mortiferus said:
Absolutely Ridiculous! Shame on you EA!
El_MUERkO said:
i bet it’s something to do with the retarded electronic goods tax in ireland
Quiiick said:
@ mortiferus
Yes, it’s absolutely ridiculous!
But I bet it’s not EA’s fault … maybe
wz said:
Wait – they ask their customer to give some relative’s address to relay their package to a different country? 1UP for professionality.
Whizzo said:
Surely EA are in breach of consumer protection laws in not supporting a product that has been bought in Ireland and isn’t a grey import?
mortiferus said:
@Quiiick
Are you kiddin me? If a consumer purchases a product and it breaks under warranty due to technical or manufacturing issues (and not abuse of course )and you cant ship them a replacement because of tax/vat/fines whatever, then guess what You Should Not Have Sold It In That Country To Begin With!!!
So, I guess if your 360 Red rings in Dublin you’re out of luck cause MS wont send you a replacement? C’mon! What happened to SLA’s and Customer Rights.
SplatteredHouse said:
This sounds simply disgraceful.
morriss said:
Bit weird, innit.
EdwardTivrusky said:
Yet again, Rock Band disappoints. It’s sold well for a game that has done it’s utmost to annoy customers. 0_o
Seems EA aren’t happy with ActiBlizz taking their “Evil Corporation” crown and they want it back.