PS3 owners complain of Firmware 2.40 freezes

Wednesday, 2nd July 2008 13:42 GMT By Patrick Garratt

A bevy of threads has popped up on the US PlayStation boards showing Firmware 2.40 is causing what appears to be a slew of lock-ups. Look here, here and here.

This thread on Eurogamer also complains of the same thing: after installing the update, some are experiencing an irrecoverable freeze at the “waves” part of the system’s boot-up.

We’re contacting Sony now.



  1. morriss

    hard reset would most likely fix it. Are they all 60GB modes or all types?

    #1 7 years ago
  2. patlike

    That EG thread looks like 60Gb, innit.

    #2 7 years ago
  3. Blerk

    That EG thread also says that a hard reset doesn’t fix it. :-D

    #3 7 years ago
  4. Quiiick

    @ morriss
    How do perform a hard reset?

    #4 7 years ago
  5. morriss

    Really? Haven’t had to read. What do the US boards say? 60GB too?

    #5 7 years ago
  6. patlike

    60Gb and 80Gb from the look of it.

    #6 7 years ago
  7. Robo_1

    The PS3 itself hasn’t frozen, but Bourne froze mid cut-scene this morning. It’s a good job it wasn’t MGS4, or I’d probably just thought Hideo was playing around, and it’d jump back on any second :D

    #7 7 years ago
  8. Quiiick

    Any reports so far that the “Euro 40GB” Model is affected by these freezes too?

    #8 7 years ago
  9. patlike

    I haven’t seen anything, nope.

    #9 7 years ago
  10. morriss

    Hard reset is holding down the power button for about 15 seconds a start-up I think.

    #10 7 years ago
  11. Quiiick

    I have a 40GB version. But I’m still considering to skip this update for a few days or weeks.

    The only feature of the the 2.4 update I’m interested in anyways is the “trophy-system”. And before my 3 games (U:DF, GTA4 & MGS4) suport this system there really is no need for me to update.

    #11 7 years ago
  12. pjmaybe

    I’m pretty sure there’s an alternative reset method for PS3s to restore the firmware back to base install and it’s not the “holding the power button” method. I’d have to root through my manual but I’m pretty much 100% sure there’s a system restore function.

    I don’t think I’ve ever seen a patch for anything, systems, games or dashboards that doesn’t cause at least some machines to have a headfit. Still, doesn’t exactly fill me with confidence for tonight :)

    #12 7 years ago
  13. Quiiick

    @ morriss
    Thanks for the info!

    I used this methode quite a few times when my i-browser crashed. :(
    So THIS is called “hard resetting”.

    #13 7 years ago
  14. Heitzu

    Interestingly my 60gb decided that during the update an error had occurred about 38% or something. Gave itself 60 seconds to restart the installation and it then proceeded to work fine.

    Haven’t actually had a chance to play a game on there yet though.

    #14 7 years ago
  15. Quiiick

    Could not resist! ;)
    Just updated to 2.4 an hour ago. Everything runs smoothly. :) :) :)

    #15 7 years ago
  16. morriss

    My review of 2.40: a big fat meh.

    #16 7 years ago
  17. ecu

    “My review of 2.40: a big fat meh.”

    Never! This is really the most surprising news I’ve heard all week. :) No, really.

    #17 7 years ago
  18. Quiiick

    @ morriss
    Really? *confused*

    #18 7 years ago
  19. ecu

    morriss doesn’t like it because it didn’t turn the XMB in to an identical copy of the 360 dash.

    #19 7 years ago
  20. Psychotext

    The only real annoyances I see people mentioning at the moment is that there’s only one game that supports the XMB custom sound tracks, a couple of games with trophies and a few games don’t have the in game XMB.

    [Edit - other than the bricked machines, but they're obviously very rare]

    #20 7 years ago
  21. Quiiick

    @ ecu
    I, on the other hand, wouldn’t like it if it DID! ;)

    #21 7 years ago
  22. morriss

    That’s true ecu. In fact, I wish the PS3 was the 360. I wish the Wii was the 360. I wish I was the 360.

    Psychotext on the other hand, understands. Also, it takes too long to load – why does it need to load anyway? – and is very clunky and slow.

    #22 7 years ago
  23. ecu

    What’s clunky and slow? The XMB is fast and brilliant, lacking features. The 360 is slow, awfully designed, clunky, has lag and looks rubbish, but feature rich. A compromise would be nice.

    #23 7 years ago
  24. morriss

    When I loaded SSHD and browsed the XMB it was as though there were frame rate problems. It also took about 30 seconds for all the menu options to “load-in”.

    I’ve never had a problem with dashboard features loading in when I bring up the blade in-game.

    #24 7 years ago
  25. Psychotext

    ecu: He’s talking about the in game one. There seem to be some issues with it right now.

    #25 7 years ago
  26. morriss

    Yeah I am. The XMB itself is super-fast which is why the lag in the in-game XMB is so noticeable.

    #26 7 years ago
  27. Gameconsolegirl

    Sony has instructed Playstation Forum Moderators to mass delete threads in a effort to control P.R. due the the serious issues regarding 2.40 update.

    #27 7 years ago
  28. Killerbee

    Kotaku’s reporting that 2.40 has been pulled by Sony…

    #28 7 years ago
  29. patlike

    New story at the top of the page.

    #29 7 years ago
  30. CastellanSpandrell

    “Sony has instructed Playstation Forum Moderators to mass delete threads in a effort to control P.R. due the the serious issues regarding 2.40 update.”

    You know that for a fact? Or are you assuming that seeing as there’s not many threads about it Sony MUST be deleting them? ;-)

    #30 7 years ago
  31. morriss

    I emailed gameconsolegirl last night asking for more info but no reply so I guess it’s bollocks.

    #31 7 years ago
  32. patlike

    I contacted SCEA last night but got no response to a few voicemails. No one else did from the look of it, either. The only official line are those two comment on the US blog.

    #32 7 years ago
  33. CastellanSpandrell

    “A bevy of threads has popped up on the US PlayStation boards showing Firmware 2.40 is causing what appears to be a slew of lock-ups. Look here, here and here.”

    The last two threads mentioned turned out to be false alarms. The first one is 80 pages but the vast majority of posts are people saying “Mine’s fine”.
    Seems like this has all been blown a bit out of proportion.

    #33 7 years ago
  34. Blerk

    I would’ve agreed if Sony hadn’t pulled the update. They must’ve been getting at least a reasonable number of complaints in order for them to do that, otherwise it’d have been better to stick with it and replace the bricked machines.

    #34 7 years ago
  35. patlike

    Yeah, I saw that on NeoGaf. It must have been reasonably serious for them to actually pull it.

    #35 7 years ago
  36. CastellanSpandrell

    Yes it’s odd they’ve pulled it despite a lot of evidence pointing to the fact problems are few and far between. Perhaps the amount of coverage it’s getting has made them paranoid?

    #36 7 years ago
  37. morriss

    People need to realise that 11 million PS3 owners don’t all post on the internet.

    #37 7 years ago
  38. Psychotext

    Thing is… even if it only affects half a percent of downloaders you’re still talking about Sony potentially having to deal with thousands of broken consoles.

    That’s kinda expensive.

    #38 7 years ago
  39. patlike

    Castellan: Maybe the Americans got a lot of phone complaints. You don’t yank a global console software update because you’re paranoid. At least, I hope you don’t.

    #39 7 years ago
  40. DrDamn

    Bringing up the blade in game stuff on 360 is frequently slow and shite for me – particularly when Live is overloaded – and has noticeable screen tearing as it comes up. Not that I can compare and contrast with the PS3 yet as the firmware was pulled before I could try it :).

    Seems Sony copied MS too much and took onboard the firmware which bricks consoles approach too :D.

    #40 7 years ago
  41. klanger13

    I think you pull it to stop it getting into the mainstream press, to stop a whole load of returns, but mainly to isolate the problem before it gets out of hand. It’s a pretty sensible thing to do until you’re 100% sure you know what it is.

    There must be a testing department in Sony getting a whole load of grief this morning though!

    I ahve to admit though, I am surprised that they don’t do a phased roll out? Wierd.

    #41 7 years ago
  42. patlike

    Yep, agree. They did the right thing.

    #42 7 years ago

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