The email to the frustrated user apparently said:
There is an issue with the launch edition of the PS3 and this game, the game was checked over and passed as 100% compatible with the current version of the PS3, of course the earlier version has custom chips which mean that it is a very different animal from the current PS3 on sale.
Sony are aware of this difference and are looking into producing a new firmware just for the earlier version of the PS3.
2K games Tech Support
Should be Sony “is”. Bad! 2K tech guys! Bad!
By Mike Bowden